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- Tasks: Assist customers via phone and email, providing solutions and ensuring satisfaction.
- Company: Join Kohler Mira, a leader in innovative bathroom products with a collaborative culture.
- Benefits: Enjoy a competitive salary, pension scheme, volunteering days, and subsidised onsite deli.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Confident communicator with customer service experience and attention to detail.
- Other info: Join a diverse team committed to innovation and personal growth.
The predicted salary is between 24804 - 25264 £ per year.
Full-Time: 37.5 Hours per Week
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at Head Office in Cheltenham
Starting salary £24,804 rising to £25,264 (after probation) plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and much more!
Interviews to commence 12th January
Start date 23rd February
Designing award-winning products for our market-leading brands – Mira Showers and Rada - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
But, to get to where we want to be, we are looking for Customer Service Representatives to join our awarding winning Team. Find out more below!
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities- Assisting customers primarily through phone and email with pre-sales enquiries, product selection and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English is required due to the interaction types with the customer
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
Customer Service Representative in Cheltenham employer: Kohler Mira Limited
Contact Detail:
Kohler Mira Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, dive into Kohler Mira's values and products. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend. This will boost your confidence and help you nail that friendly, helpful tone they’re looking for.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about the team culture or how they measure customer satisfaction. It’s a great way to demonstrate your interest and get a feel for the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Kohler Mira family right from the start.
We think you need these skills to ace Customer Service Representative in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like your confident telephone manner and attention to detail.
Show Off Your Communication Skills: Since strong written communication is essential for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects how you’d interact with our customers!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your qualifications. Share your passion for customer service and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Kohler Mira Limited
✨Know the Company Inside Out
Before your interview, take some time to research Kohler Mira and its brands. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to deliver outstanding service, which is crucial for the role.
✨Practice Your Communication Style
Since the role requires a confident telephone manner and strong written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the Kohler Mira community.
