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For Companies At a Glance
- Tasks: Assist guests in the Pro Shop, boost sales, and create stunning displays.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, fitness access, and exclusive discounts across the resort.
- Why this job: Be part of a passionate team delivering unforgettable guest experiences.
- Qualifications: Great customer service skills and a positive attitude are essential.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 10 - 15 £ per hour.
About The Old Course Hotel
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants and spa.
A career at Old Course Hotel, what’s not to love?
About The Role
An opportunity has become available for a retail assistant to join our Golf Operations department to support, operate and work within various outlets throughout the resort, primarily in the Old Course Pro Shop. Being St Andrews only PGA-Approved pro shop, it is expected to experience high volume of customers and sales throughout the year. In this role, you will be an integral member of the Golf Operations team throughout the year, particularly in preparation and duration of the high season. We are looking for enthusiastic and highly motivated individuals to join us during this period.
As a supporting role, you will have an array of responsibilities including but not limited to:
- Assisting guests and customers, demonstrating excellent product knowledge, encouraging sales and working towards shop targets.
- Building relationships with guests, customers and colleagues allowing you to exceed guest expectations and deliver a memorable experience inline with our HOME values.
- Carrying out regular window display changes, allowing your creativity to encourage guests to visit the Pro Shop.
- Ensure a high standard throughout the retail outlets, including cleanliness and stock levels.
- Regular spot checks and assistance with stock takes.
- Assist other teams within Golf Operations if and when required.
To be successful in this role you will have:
- Exceptional customer service skills
- Excellent communication skills
- Local knowledge (essential) and golf knowledge (desirable)
- Previous retail / tourism experience (desirable)
- Positive attitude towards work
- Good flexibility and availability
Salary: Up to £12.83 /hr Subject to increase in March 2026.
Hours: Casual 0hrs
Why you’ll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop.
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Retail Assistant employer: Kohler Hospitality
Contact Detail:
Kohler Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the Old Course Hotel and its values! Research the company culture and understand what makes them tick. This way, you can tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and retail. Think about how you can demonstrate your exceptional communication skills and positive attitude, which are key for this role.
✨Tip Number 4
Show off your creativity! If you get the chance, share ideas for window displays or ways to enhance guest experiences. This will highlight your enthusiasm and willingness to contribute to the team right from the start.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your enthusiasm for customer service and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to fit the Retail Assistant role. Highlight any relevant experience in retail or tourism, and don’t forget to mention your local knowledge and passion for golf if you have it!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at the Old Course Hotel.
How to prepare for a job interview at Kohler Hospitality
✨Know Your Product
Before your interview, make sure you brush up on your knowledge of golf and the products sold in the Pro Shop. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to assist customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to create memorable experiences for guests, as this aligns perfectly with the hotel's values.
✨Demonstrate Your Team Spirit
The Old Course Hotel values teamwork, so be ready to share instances where you collaborated effectively with colleagues. Highlight how you can contribute to a positive work environment and support your team during busy periods.
✨Be Creative with Visual Merchandising
Since you'll be involved in window display changes, think of some creative ideas you could bring to the role. Discussing your vision for attracting customers through engaging displays can set you apart from other candidates.
