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- Tasks: Deliver luxurious spa treatments and support team training while ensuring high standards.
- Company: Join the award-winning Old Course Hotel, a top golfing destination focused on wellbeing.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Be part of a stunning spa transformation and create unforgettable guest experiences.
- Qualifications: Must be trained in all spa treatments with previous therapist experience and excellent communication skills.
- Other info: Flexible hours available with both full-time and part-time positions.
The predicted salary is between 22000 - 30000 ÂŁ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Premier Spa Therapist. You will provide a luxurious experience for our residents and guests and ensure that all treatments are consistently performed to a standard which aligns with expectations within a five red star property. You will support the management team in training and developing Spa Therapists, inventory and product orders and driving retail sales.
Your responsibilities will include;
- Responsible for maintaining the day-to-day cleanliness and hygiene of all treatment rooms in accordance with the Health and Safety legislation.
- To carry out all treatments according to the prescribed Kohler Waters Spa standards, be ready to train and overview therapists’ trainings.
- Assist with beauty demonstrations as required, help to run any events within the Spa.
- Assist guests in providing accurate information to guests in a courteous manner; fill all reasonable guest requests or requirements; anticipates guest needs.
- Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
- Daily maintenance of staff morale making sure all therapists are up to date with their retail targets, KPI and treatments knowledge.
- Display great morals and team working skills.
- Be aware of all resort facilities and services, hours of operation, key personnel, hotel policies, etc.
- Consistently hits retail targets.
- To be a role model; exhibit professionalism, receive no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen.
To be successful in this role you will have the following qualities and experience:
- 100% trained & confident in ALL spa treatments
- Previous therapist experience
- Previous experience of working within a Customer Services environment
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
- Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
- Computer literacy skills
- Be able to work as part of a team.
- Be an excellent communicator but also a good listener.
- Be tactful and aware of the need for confidentiality.
Hours
Permanent Full Time & Part Time Available
Casual Contracts Available
Remuneration
ÂŁ27,385.26 + commission
ÂŁ13.17 per hour + commission
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Premier Spa Therapist employer: Kohler Co.
Contact Detail:
Kohler Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Spa Therapist
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa standards and treatments. Understanding their unique offerings will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the Old Course Hotel, Golf Resort & Spa. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your customer service skills during any interactions. Since the role emphasises guest satisfaction, be ready to discuss how you've handled challenging situations in the past.
✨Tip Number 4
Stay updated on wellness trends and spa treatments. Being knowledgeable about the latest industry practices can set you apart as a candidate who is passionate and committed to providing exceptional service.
We think you need these skills to ace Premier Spa Therapist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualities required for the Premier Spa Therapist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for wellness and customer service. Mention specific experiences that demonstrate your skills in providing luxurious spa treatments and excellent guest interactions.
Highlight Relevant Experience: In your CV, emphasise any previous roles in spa therapy or customer service. Include details about your training, the treatments you are confident in, and any achievements related to retail sales or guest satisfaction.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application of how you've successfully interacted with diverse guests and handled challenging situations with professionalism and tact.
How to prepare for a job interview at Kohler Co.
✨Showcase Your Expertise
Make sure to highlight your training and confidence in all spa treatments during the interview. Be prepared to discuss specific techniques and products you excel in, as this will demonstrate your capability to meet the high standards expected at a five-star property.
✨Emphasise Customer Service Skills
Since the role involves providing a first-class welcome, share examples of how you've successfully handled customer interactions in the past. Discuss any experiences where you turned a difficult situation into a positive outcome, showcasing your interpersonal skills.
✨Demonstrate Team Spirit
The Old Course Hotel values teamwork, so be ready to talk about your experiences working collaboratively with others. Share instances where you supported colleagues or contributed to team goals, as this will show that you can thrive in a supportive environment.
✨Research the Resort
Familiarise yourself with the resort's facilities, services, and recent developments, such as the transformation of the Kohler Waters Spa. This knowledge will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the position.
