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- Tasks: Assist customers with inquiries and provide solutions via phone and email.
- Company: Join Kohler Mira, a leading brand in innovative showering technology with over 100 years of experience.
- Benefits: Enjoy flexible hours, competitive salary, parking, pension scheme, and employee perks.
- Why this job: Be part of a collaborative team that values innovation and customer satisfaction.
- Qualifications: Confident communicator with customer service experience; GCSE Maths and English required.
- Other info: Work 15-20 hours over three days, with opportunities for career growth.
Part Time Customer Service Representative
Location: Onsite Cheltenham
15-20 hours- 3 days per week.
Hours 9.30am-2.30pm
FTE Salary: £24,633 – actual salary will depend on agreed working hours, plus fantastic benefits including: parking,competitive pension scheme, volunteering days, subsidised onsite deli, and access to our employee benefits platform!
Kohler Mira Ltd is a successful multi brand organisation that has grown significantly over 100 years and has always innovatively led the way in showering technology. Kohler Co., our parent company since 2001 and themselves in their 150th year, employs over 30,000 associates worldwide and is a global leader in the manufacture of kitchen & bath products, hospitality and an operator of golf and resort destinations.
Mira Showers is one of the best known, market leading UK brands of showering products, continuously developing innovative new domestic bathroom products for all types of plumbing systems.
Our Rada Controls brand brings that same innovation and cutting-edge design to commercial washroom environments such as sports and leisure facilities, medical facilities and institutions with products specifically designed for commercial and public buildings.
From day one, you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our customers (who knew a bathroom manufacturing company did all this?!)
Opportunity
The CSR – Contact Centre Operations is a key member of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs.
This role will be involved in all aspects of aftersales services, presales enquiries and the sales of spare parts. Most interactions are completed over the phone and by email. Required 15-20 hours over 3 days per week- Monday and Tuesday + 1 other week day.
As part of the Customer Service Operations Team, you will be required to work closely with your peers to ensure that the best service possible is delivered to our customers.
Ultimately, your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole of the Mira UK product range.
Responsibilities
- Assisting customers with pre-sales enquiries, product selection and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
Skills/Requirements
- Confident telephone manner
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English are required due to the interaction types with the customer
We can offer you a lot in return!
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Note for Recruitment Agencies: The Kohler Talent Acquisition team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies, and where we require external support, we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to Kohler Co. without a specific request by our Talent Acquisition Team will not be accepted and with no introduction fee applicable.
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Part Time Customer Service Representative employer: Kohler Co.
Contact Detail:
Kohler Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Representative
✨Tip Number 1
Familiarise yourself with Kohler Mira's products and services. Understanding their range of showering solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during your interactions.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interactions, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle similar situations at Kohler Mira.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it means to be part of the Kohler Mira team.
We think you need these skills to ace Part Time Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you had direct contact with customers, showcasing your ability to handle inquiries and provide solutions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Kohler Mira. Mention specific skills that align with the job description, such as your confident telephone manner and attention to detail.
Showcase Communication Skills: Since strong written communication is essential, ensure your application is free from errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Teamwork Experience: In your application, mention any previous experiences where you worked as part of a team. Kohler Mira values collaboration, so showing that you can work well with others will strengthen your application.
How to prepare for a job interview at Kohler Co.
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and positive under pressure.
✨Familiarise Yourself with Kohler Mira Products
Do some research on Kohler Mira's product range, especially their showering technology. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions more effectively.
✨Demonstrate Team Spirit
This position requires working closely with peers, so be ready to discuss your experience in team environments. Share examples of how you've collaborated with others to achieve common goals and how you contribute to a positive team atmosphere.
✨Prepare for Technical Questions
Given that the role involves providing technical support, brush up on any relevant technical knowledge related to the products. Be ready to explain how you would approach solving a customer's technical issue, showcasing your problem-solving skills.
