At a Glance
- Tasks: Deliver top-notch field services and represent our brands with pride.
- Company: Join Kohler Mira Ltd., a leader in quality and innovation.
- Benefits: Enjoy a competitive salary, bonuses, and flexible benefits.
- Other info: Be part of a diverse team in a culture of innovation.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Customer service experience and a full UK Driver’s License required.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime, and a flexible benefits platform.
Eligible candidates must reside within the greater Glasgow or Edinburgh area.
The Field Service Technician delivers field‑based services across our UK brands, ensuring high standards and a seamless service journey for customers.
Basic Functions
- Act as a brand ambassador for our products and services.
- Perform service visits, repairing and replacing products across all brands.
- Provide feedback on technical field issues, raising early warnings.
- Deliver excellent customer service across all UK brands.
- Represent the company professionally in conflict situations.
- Reduce warranty costs by meeting business‑defined Key Performance Indicators.
- Conduct site investigations when required.
- Support revenue by offering suitable spare parts and upgrades.
- Assist trainee field service technicians as needed.
- Comply with all health and safety processes.
- Maintain accurate van stock levels following the stock control process.
Skills and Requirements
- Effective customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Driver’s License with a maximum of 6 points.
Benefits
Competitive total rewards package supporting health and wellbeing, career growth and development opportunities, a diverse and inclusive workplace, and a culture of innovation.
About Us
Kohler Mira Ltd. comprises Mira Showers, Rada Controls, and KOHLER, each committed to quality and innovation. We are an equal opportunities employer. If you require adjustments during the recruitment process due to a disability, please contact talentacquisitionuk@kohler.com.
Important Note
Our recruitment team handles all vacancies via direct hiring and referrals. Speculative CVs sent to Kohler Co. without a specific request will not be accepted.
Field Service Technician - Glasgow in Gloucester employer: Kohler Co.
Kohler Mira Ltd. is an exceptional employer, offering a competitive salary starting at £35k along with annual bonuses and a flexible benefits platform. Our commitment to employee growth is evident through our diverse and inclusive workplace culture, where innovation thrives and career development opportunities abound, making it an ideal environment for Field Service Technicians in the vibrant Glasgow area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Glasgow in Gloucester
✨Tip Number 1
Get to know the company! Research Kohler Mira Ltd. and its brands like Mira Showers and Rada Controls. Understanding their products and values will help you stand out during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Service Technician role.
✨Tip Number 3
Prepare for practical assessments! As a Field Service Technician, you might face hands-on tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities. Practice makes perfect, so don’t skip this step!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out on the chance to join a company that values innovation and customer service!
We think you need these skills to ace Field Service Technician - Glasgow in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your customer service experience and any relevant technical skills, especially if you have a plumbing background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your ability to work independently and meet targets, as these are key for us.
Showcase Your Communication Skills:Strong verbal and written communication skills are essential for this position. In your application, give examples of how you've effectively communicated in previous roles, especially in customer service situations. We love clear and concise communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Kohler Co.
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with the products and services offered by Kohler Mira Ltd. so you can confidently discuss how your skills align with their needs.
✨Showcase Your Customer Service Skills
Since this role heavily relies on effective customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Be Ready for Real-World Scenarios
Expect situational questions that may involve conflict resolution or technical challenges. Think about how you would handle these situations in the field, as it shows your problem-solving abilities and readiness for the job.
✨Highlight Your Independence
This position requires someone who can work unsupervised. Be prepared to discuss times when you successfully managed tasks on your own, showcasing your self-motivation and ability to meet targets without constant oversight.
