At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across our UK brands.
- Company: Join Kohler Mira Ltd., a leader in quality and innovation.
- Benefits: Enjoy a competitive salary, bonuses, and flexible benefits for your wellbeing.
- Other info: Dynamic role with opportunities for career growth in a diverse workplace.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Customer service experience and a full UK Driver’s License required.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime, and a flexible benefits platform.
Eligible candidates must reside within the greater Glasgow or Edinburgh area.
The Field Service Technician delivers field‑based services across our UK brands, ensuring high standards and a seamless service journey for customers.
Basic Functions
- Act as a brand ambassador for our products and services.
- Perform service visits, repairing and replacing products across all brands.
- Provide feedback on technical field issues, raising early warnings.
- Deliver excellent customer service across all UK brands.
- Represent the company professionally in conflict situations.
- Reduce warranty costs by meeting business‑defined Key Performance Indicators.
- Conduct site investigations when required.
- Support revenue by offering suitable spare parts and upgrades.
- Assist trainee field service technicians as needed.
- Comply with all health and safety processes.
- Maintain accurate van stock levels following the stock control process.
Skills and Requirements
- Effective customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Driver’s License with a maximum of 6 points.
Benefits
Competitive total rewards package supporting health and wellbeing, career growth and development opportunities, a diverse and inclusive workplace, and a culture of innovation.
About Us
Kohler Mira Ltd. comprises Mira Showers, Rada Controls, and KOHLER, each committed to quality and innovation. We are an equal opportunities employer. If you require adjustments during the recruitment process due to a disability, please contact talentacquisitionuk@kohler.com.
Important Note
Our recruitment team handles all vacancies via direct hiring and referrals. Speculative CVs sent to Kohler Co. without a specific request will not be accepted.
Field Service Technician — Customer‑Focused UK Tech Pro in Gloucester employer: Kohler Co.
Kohler Mira Ltd. is an exceptional employer, offering a competitive salary starting at £35k along with annual bonuses and a flexible benefits platform. Located in the vibrant areas of Glasgow and Edinburgh, we foster a culture of innovation and inclusivity, providing ample opportunities for career growth and development while ensuring our employees are supported in their health and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician — Customer‑Focused UK Tech Pro in Gloucester
✨Tip Number 1
Get to know the company inside out! Research Kohler Mira Ltd. and its brands like Mira Showers and Rada Controls. This way, when you chat with them, you can show off your knowledge and passion for their products.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills! As a Field Service Technician, you’ll need to tackle issues on the spot. Prepare to discuss how you’ve handled tricky situations in the past and what you learned from them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Kohler Mira Ltd. and ready to make an impact!
We think you need these skills to ace Field Service Technician — Customer‑Focused UK Tech Pro in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant technical skills. We want to see how you can be a brand ambassador for our products, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Technician role. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Kohler Co.
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand the products and services offered by the company, especially those related to plumbing and field service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Customer Service is Key
Since this role is all about delivering excellent customer service, be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a conflict effectively. This will demonstrate your ability to represent the brand professionally.
✨Show Your Independence
The job requires someone who can work unsupervised, so highlight your ability to manage your time and tasks effectively. Share examples of how you've successfully worked alone in previous roles, and how you’ve met or exceeded targets without direct supervision.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team you'll be working with, the training process for new technicians, or how success is measured in the role. It shows you're engaged and serious about the opportunity.
