At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across Glasgow and Edinburgh.
- Company: Join Kohler Mira, a leader in innovative bathroom products with a collaborative culture.
- Benefits: Starting salary of £35k, annual bonus, flexible benefits, and career growth opportunities.
- Other info: Dynamic team environment focused on innovation and inclusivity.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Customer service experience, plumbing background preferred, and a full UK driver's license.
The predicted salary is between 35000 - 35000 € per year.
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform!
Ideal candidate location will be within the greater Glasgow or Edinburgh area.
Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
But, to get to where we want to be, we are looking for a skilled Field Service Technician to join us to cover our Glasgow and Edinburgh customer base.
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements.
As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions
- To act as a brand ambassador for our products and services through contact with our consumers
- To undertake service visits by repairing and replacing our products across all our brands
- Provide feedback into the business on technical field issues by raising early warnings
- Deliver excellent customer service across all our UK brands
- Represent the company professionally in any conflict situations
- Reduce warranty costs by delivering against business defined Key Performance Indicators
- Complete appropriate Site Investigations when required
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
- Support Trainee Field Service Technicians when required
- Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence
- Follow the company stock control process to ensure accurate van stock levels are maintained
Skills/Requirements
- Effective and proven customer service experience
- Ability to work unsupervised and alone
- Driven to achieve business targets that drive customer satisfaction
- Plumbing background an advantage
- Strong verbal and written communication skills
- Full UK Drivers License with a maximum of 6 points
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
About Us: In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and KOHLER. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities.
As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Field Service Technician - Glasgow employer: Kohler Co.
Kohler Mira is an exceptional employer, offering a competitive starting salary of £35k plus bonuses and a flexible benefits platform, all while fostering a collaborative and innovative work culture. Employees are empowered to grow through career development opportunities and are part of a diverse community committed to delivering outstanding customer service across our market-leading brands in Glasgow and Edinburgh. Join us to be part of a team that values your contributions and supports your journey towards a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Glasgow
✨Tip Number 1
Get to know the company inside out! Research Kohler Mira, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to field service. Think about how you’d handle customer issues or technical problems – they’ll want to see your problem-solving skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kohler Mira team!
We think you need these skills to ace Field Service Technician - Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight relevant experience, especially in customer service and any plumbing background you might have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how you've delivered excellent customer service in the past – we love hearing about real experiences!
Show Off Your Communication Skills:Strong verbal and written communication skills are key for this role. Make sure your application reflects this by keeping your language clear and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Kohler Co.
✨Know Your Stuff
Make sure you understand the products and services offered by Kohler Mira. Familiarise yourself with their brands like Mira Showers and Rada. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Highlight situations where you went above and beyond to satisfy a customer or resolved a conflict professionally. This will show that you can embody the brand ambassador role they’re looking for.
✨Demonstrate Problem-Solving Abilities
As a Field Service Technician, you'll face various challenges on the job. Prepare to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
