At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across our UK brands.
- Company: Join Kohler Mira, a leader in innovative bathroom products with a collaborative culture.
- Benefits: Starting salary of £35k, annual bonus, flexible benefits, and career growth opportunities.
- Other info: Diverse and inclusive workplace committed to innovation and personal development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Customer service experience, plumbing background preferred, and a full UK driver's license.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime and access to our fantastic flexible benefits platform!
Ideal candidate location will be within the Edinburgh area.
Designing award-winning products for our market-leading brands – Mira Showers, Rada and Kohler UK - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.
We are looking for a skilled Field Service Technician to join us to cover our Edinburgh customer base.
Role OverviewThe Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements.
As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions- To act as a brand ambassador for our products and services through contact with our consumers
- To undertake service visits by repairing and replacing our products across all our brands
- Provide feedback into the business on technical field issues by raising early warnings
- Deliver excellent customer service across all our UK brands
- Represent the company professionally in any conflict situations
- Reduce warranty costs by delivering against business defined Key Performance Indicators
- Complete appropriate Site Investigations when required
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
- Support Trainee Field Service Technicians when required
- Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence
- Follow the company stock control process to ensure accurate van stock levels are maintained
- Effective and proven customer service experience
- Ability to work unsupervised and alone
- Driven to achieve business targets that drive customer satisfaction
- Plumbing background an advantage
- Strong verbal and written communication skills
- Full UK Drivers License with a maximum of 6 points
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
Field Service Technician, Edinburgh employer: Kohler Co.
Kohler Mira is an exceptional employer, offering a competitive starting salary of £35k plus bonuses and a flexible benefits platform, all within the vibrant city of Edinburgh. Our collaborative work culture fosters innovation and personal growth, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer service and high-quality products. Join us to be part of a diverse community dedicated to creating better tomorrows while enjoying ample career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician, Edinburgh
✨Tip Number 1
Get to know the company! Research Kohler Mira and their products. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work as a Field Service Technician at Kohler Mira.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think about specific examples from your past experiences that demonstrate your ability to deliver excellent service and solve problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kohler Mira community.
We think you need these skills to ace Field Service Technician, Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight relevant experience, especially in customer service and any plumbing background you might have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how you've delivered excellent customer service in the past – we love hearing about real experiences!
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through – we appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Kohler Co.
✨Know Your Stuff
Make sure you understand the products and services offered by Kohler Mira. Familiarise yourself with their brands like Mira Showers and Rada. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Field Service Technician, you'll be the face of the company. Prepare examples from your past experiences where you've delivered excellent customer service. Highlight how you resolved conflicts or went above and beyond to ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach technical issues and repairs. Think of specific instances where you identified a problem and successfully implemented a solution. This will show your potential employer that you can handle the challenges of the job effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
