At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across our UK brands.
- Company: Join Kohler Mira Ltd., a leader in quality and innovation.
- Benefits: Starting salary of £35k, annual bonus, flexible benefits, and career growth opportunities.
- Other info: Dynamic role with a focus on health, safety, and teamwork.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Starting salary of £35k + annual bonus, overtime, and a flexible benefits platform.
Eligible candidates must reside within the greater Glasgow or Edinburgh area.
The Field Service Technician delivers field‑based services across our UK brands, ensuring high standards and a seamless service journey for customers.
Basic Functions
- Act as a brand ambassador for our products and services.
- Perform service visits, repairing and replacing products across all brands.
- Provide feedback on technical field issues, raising early warnings.
- Deliver excellent customer service across all UK brands.
- Represent the company professionally in conflict situations.
- Reduce warranty costs by meeting business‑defined Key Performance Indicators.
- Conduct site investigations when required.
- Support revenue by offering suitable spare parts and upgrades.
- Assist trainee field service technicians as needed.
- Comply with all health and safety processes.
- Maintain accurate van stock levels following the stock control process.
Skills and Requirements
- Effective customer service experience.
- Ability to work unsupervised and alone.
- Driven to achieve business targets that drive customer satisfaction.
- Plumbing background an advantage.
- Strong verbal and written communication skills.
- Full UK Driver’s License with a maximum of 6 points.
Benefits
Competitive total rewards package supporting health and wellbeing, career growth and development opportunities, a diverse and inclusive workplace, and a culture of innovation.
About Us
Kohler Mira Ltd. comprises Mira Showers, Rada Controls, and KOHLER, each committed to quality and innovation. We are an equal opportunities employer. If you require adjustments during the recruitment process due to a disability, please contact talentacquisitionuk@kohler.com.
Important Note
Our recruitment team handles all vacancies via direct hiring and referrals. Speculative CVs sent to Kohler Co. without a specific request will not be accepted.
Field Service Technician — Customer‑Focused UK Tech Pro employer: Kohler Co.
Kohler Mira Ltd. is an exceptional employer, offering a competitive salary starting at £35k along with annual bonuses and a flexible benefits platform. With a strong commitment to employee growth and a culture of innovation, we provide our Field Service Technicians with the opportunity to thrive in a diverse and inclusive workplace while delivering top-notch customer service across the UK. Located in the vibrant areas of Glasgow and Edinburgh, our team enjoys a supportive environment that values health, wellbeing, and professional development.
