At a Glance
- Tasks: Manage B2B customer accounts and ensure smooth order fulfilment.
- Company: Join a diverse team at Kohler Mira, committed to innovation and inclusion.
- Benefits: Competitive salary, bonus, free parking, pension scheme, and paid volunteering days.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in order processing and account management, ideally with SAP knowledge.
The predicted salary is between 28350 - 28350 £ per year.
We are looking for an Internal Sales Account Handler to serve as the key point of contact for our B2B customers, managing inbound enquiries and ownership of accounts through the entire order fulfilment journey.
Key Responsibilities
- Order Book Management: Accurately process all order types within SAP, including validation of electronically transmitted customer orders. Review incoming customer orders against forecasted volumes using Power BI, proactively highlighting risks or variances. Liaise with Material Planners to ensure customer delivery requirements are met and supply constraints are effectively managed. Utilise customer order fulfilment portals for order placement, despatch and invoicing, ensuring all agreed Service Level Agreements (SLAs) are consistently achieved. Proactively use systems, tools and functional contacts to manage the customer order book, minimise overdue orders and keep customers informed of any changes to delivery dates or lead times.
- Management of Customer Returns: Assess customer return requests and process them within agreed timescales, ensuring established procedures are followed and restocking fees are recovered where applicable. Coordinate with cross‑functional teams and external logistics providers to arrange product uplift, ensuring returns cycle time targets are met. Regularly run and review returns reports to analyse return volumes, trends and outstanding actions.
- Customer Invoice Management: Work closely with the Accounts Receivable team to identify and resolve customer invoice queries and account deductions, supporting timely account reconciliation and minimising aged debt. Investigate and resolve invoice disputes through effective fact‑finding and root cause analysis. Use the invoice dispute database to ensure customer queries are logged, tracked and actioned promptly to avoid delays in payment. Replicate and upload invoices to customer web‑based portals where required.
- Management of Customer and Business Needs: Proactively seek solutions and make recommendations to resolve customer issues within established guidelines, ensuring outcomes meet both customer expectations and business requirements. Take appropriate opportunities to promote the business and raise awareness of branded products and services during customer interactions. Build strong relationships with key customers to understand their needs and identify opportunities for service or process improvements. Ensure customer service levels are achieved, maintained and exceeded against KPIs and business measures by working collaboratively with cross‑functional teams. Maintain strict adherence to customer SLAs to avoid service failures and potential financial penalties.
Skills / Requirements
- Strong experience in order processing and account management within a B2B environment.
- Working knowledge of SAP or similar ERP systems, with a high level of accuracy and attention to detail.
- Confident use of data and reporting tools such as Power BI to review forecasts, analyse trends and support decision‑making.
- Experience working with customer order fulfilment portals, invoicing platforms and service‑level reporting.
- Understanding of order‑to‑cash processes, including invoicing, returns and credit management.
- Ability to manage multiple priorities simultaneously while meeting deadlines and service‑level commitments.
Customer & Commercial Skills
- Strong customer focus, balancing customer expectations alongside business and commercial requirements.
- Commercial awareness, with an ability to identify opportunities to promote products and services appropriately during customer interactions.
- Confident and professional communication skills, both written and verbal, tailored to a range of internal and external stakeholders.
Collaboration & Stakeholder Management
- Strong teamwork skills, working collaboratively within the Internal Sales function and across cross‑functional teams including Planning, Logistics and Finance.
- Build effective working relationships with key customers and internal stakeholders to support service delivery and continuous improvement.
Ways of Working
- Demonstrates ownership and accountability for customer outcomes and resolution of issues end‑to‑end.
- Proactive and solution‑oriented, taking initiative while knowing when to escalate or seek guidance.
- Organised and methodical, with strong attention to detail and commitment to process compliance.
Compensation and Benefits
Base salary up to £28,350, based on skills and experience, plus benefits including company bonus, free parking, a competitive pension scheme, paid volunteering days and subsidised onsite deli.
Equal Opportunity
Kohler Mira is committed to diversity and inclusion. As an equal opportunities employer, we recruit, hire and promote qualified people in all job classifications without prejudice. If you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Internal Sales Account Handler in Cheltenham employer: Kohler Co.
Kohler Mira is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Internal Sales Account Handlers. With a strong focus on employee growth, competitive benefits including a company bonus and paid volunteering days, and a commitment to diversity and inclusion, Kohler Mira fosters a collaborative culture that empowers staff to excel while maintaining a healthy work-life balance. Located in a vibrant area, the company provides unique advantages such as free parking and a subsidised onsite deli, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Account Handler in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your experience in order processing and account management. Make it engaging and relevant to the role of Internal Sales Account Handler, so they see you as the perfect fit.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds, reinforcing your interest in the position.
We think you need these skills to ace Internal Sales Account Handler in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in order processing and account management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Technical Skills:Since we're looking for someone with a working knowledge of SAP and data tools like Power BI, don’t forget to mention any relevant experience you have with these systems. We love seeing candidates who can confidently handle data!
Highlight Customer Focus:In your application, emphasise your strong customer focus and any examples of how you've balanced customer expectations with business needs. We value candidates who can build relationships and promote our products effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Kohler Co.
✨Know Your Order Processing Inside Out
Make sure you brush up on your order processing knowledge, especially within a B2B context. Familiarise yourself with SAP or similar ERP systems, as well as the order-to-cash processes. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Data Skills
Since the role involves using tools like Power BI, be prepared to talk about how you've used data in past roles. Bring examples of how you've analysed trends or made decisions based on data. This will demonstrate your analytical skills and your ability to support decision-making.
✨Demonstrate Customer Focus
Think of specific instances where you've gone above and beyond for a customer. Be ready to share how you managed customer expectations while balancing business needs. This will highlight your strong customer focus and commercial awareness, which are key for this role.
✨Prepare for Teamwork Questions
Collaboration is crucial in this position, so expect questions about teamwork. Prepare examples of how you've worked with cross-functional teams in the past. Highlight your ability to build relationships and work towards common goals, as this will resonate well with the interviewers.
