At a Glance
- Tasks: Deliver top-notch field services and ensure customer satisfaction across Bath and Bristol.
- Company: Join Kohler Mira, a leader in innovative shower products with a collaborative culture.
- Benefits: Earn up to £40,000 OTE with bonuses, plus a fantastic benefits package.
- Other info: Enjoy career growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a team that values innovation and customer delight while making a real impact.
- Qualifications: Customer service experience and a full UK driver's license required; plumbing background is a plus.
The predicted salary is between 29306 - 35818 £ per year.
Enjoy an excellent benefits package and earn up to £40,000 OTE, including bonus and overtime. Designing award-winning products for our market-leading brands – Mira Showers, Rada and Recoup - is our lifeblood. We focus on investment; investing in the best technology and resources available and investing in each and every individual.
From day one you’re part of the Kohler Mira community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people. But, to get to where we want to be, we are looking for a skilled Field Service Technician to join us to cover our Bath and Bristol customer base.
Role Overview
The Field Service Technician is responsible for the delivery of the field-based services that are available to customers across our UK brands. In this role you will be part of the team ensuring that the best standards are met for our customers enabling a seamless service journey that meets their requirements. As part of the Customer Service Operations Team, you will be required to work closely with the wider function to ensure there is a unified approach to delivering excellent service. The role is pivotal to achieving the two key elements of the Customer Service vision – delivering best in class service and service revenue against budget.
Basic Functions
- To act as a brand ambassador for our products and services through contact with our consumers
- To undertake service visits by repairing and replacing our products across all our brands
- Provide feedback into the business on technical field issues by raising early warnings
- Deliver excellent customer service across all our UK brands
- Represent the company professionally in any conflict situations
- Reduce warranty costs by delivering against business defined Key Performance Indicators
- Complete appropriate Site Investigations when required
- Support business revenue by ensuring customers are offered appropriate spare parts and upgrading replacement products where suitable
- Support Trainee Field Service Technicians when required
- Comply with all Health and Safety processes adhering to a zero-tolerance approach to adherence
- Follow the company stock control process to ensure accurate van stock levels are maintained
Skills/Requirements
- Effective and proven customer service experience
- Ability to work unsupervised and alone
- Driven to achieve business targets that drive customer satisfaction
- Plumbing background an advantage
- Strong verbal and written communication skills
- Full UK Drivers License with a maximum of 6 points
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. Where our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Field Service Technician- Bath/Bristol in Cheltenham employer: Kohler Co.
Kohler Mira is an exceptional employer, offering a dynamic hybrid working model in Cheltenham that fosters creativity and collaboration among its diverse team. With a strong commitment to employee growth, a competitive benefits package, and a culture that prioritises innovation and inclusivity, Kohler Mira empowers its associates to thrive while contributing to the design of cutting-edge bathroom products that enhance daily life.
