Customer Service Representative (Part Time) in Cheltenham

Enjoy a great work-life balance with part-time hours of 9:00am - 2:00pm, 4-5 days per week (including Mondays), based at our Head Office in Cheltenham. Salary: £13,900 (based on 20 hours per week). You'll benefit from free onsite parking, a generous pension scheme, volunteering days, a subsidised onsite deli, and a range of additional benefits.

Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.

Basic Responsibilities

• Providing customer support primarily through phone and email, focusing on pre-sales enquiries, product selection, and availability.
• Taking incoming contacts, identifying customer requirements, and offering appropriate solutions.
• Offering post-sale technical support.
• Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products.
• Maintain a high level of customer service and quality standards throughout every interaction.
• Being helpful and positive in all dealings with customers and fellow associates.
• Ultimately become a Kohler Mira Brand Ambassador.

Skills/Requirements

• Confident telephone manner.
• Experience in a customer services environment where customer contact was integral to the role.
• Attention to detail to ensure a right first-time customer outcome.
• Experience using Salesforce or similar Customer Relationship Management system an advantage.
• A common-sense approach to problem solving.
• A desire to be part of a team that works together for the common goal.
• Strong communication with high standards of written communication essential.
• GCSE Maths and English A to C is required due to the interaction types with the customer.

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.