At a Glance
- Tasks: Provide outstanding customer support via phone and email, ensuring satisfaction.
- Company: Join Kohler Mira, a leader in innovative bathroom products.
- Benefits: Enjoy competitive pay, free parking, and a generous pension scheme.
- Other info: Flexible part-time hours with opportunities for career growth and development.
- Why this job: Be part of a collaborative team making a real impact on customer experiences.
- Qualifications: Confident communicator with customer service experience and attention to detail.
The predicted salary is between 26120 - 31924 £ per year.
Enjoy a great work-life balance with part-time hours of 9:00am - 2:00pm, 4-5 days per week (including Mondays), based at our Head Office in Cheltenham. Salary: £13,900 (based on 20 hours per week). You'll benefit from free onsite parking, a generous pension scheme, volunteering days, a subsidised onsite deli, and a range of additional benefits.
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities
- Providing customer support primarily through phone and email, focusing on pre-sales enquiries, product selection, and availability.
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions.
- Offering post-sale technical support.
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products.
- Maintain a high level of customer service and quality standards throughout every interaction.
- Being helpful and positive in all dealings with customers and fellow associates.
- Ultimately become a Kohler Mira Brand Ambassador.
Skills/Requirements
- Confident telephone manner.
- Experience in a customer services environment where customer contact was integral to the role.
- Attention to detail to ensure a right first-time customer outcome.
- Experience using Salesforce or similar Customer Relationship Management system an advantage.
- A common-sense approach to problem solving.
- A desire to be part of a team that works together for the common goal.
- Strong communication with high standards of written communication essential.
- GCSE Maths and English A to C is required due to the interaction types with the customer.
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
Customer Service Representative (Part Time) in Cheltenham employer: Kohler Co.
Kohler Mira is an exceptional employer located in Cheltenham, offering a vibrant work culture that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to comprehensive training and development opportunities, alongside a competitive benefits package that includes company bonuses. Join a forward-focused team dedicated to creating award-winning products while enjoying a diverse and inclusive workplace that empowers you to #BecomeMoreAtKohler.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Part Time) in Cheltenham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kohler Co. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kohler Co. and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative (Part Time) in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kohler Co..
Get Familiar with Our Brand:Before applying, take some time to learn about Kohler Co. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kohler Co.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kohler Co..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kohler Co. will surely appreciate.
