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- Tasks: Lead daily operations at our luxurious Kohler Waters Spa and support the Spa Manager.
- Company: Join the award-winning Old Course Hotel, Golf Resort & Spa, a top destination for wellness and relaxation.
- Benefits: Enjoy free meals, discounts across the resort, gym access, and a supportive work environment.
- Why this job: Be part of an exciting transformation and create unforgettable guest experiences in a stunning setting.
- Qualifications: Previous therapist experience and excellent interpersonal skills are essential for this role.
- Other info: Flexible hours required; join a team that values personality and nurtures potential.
The predicted salary is between 25000 - 29000 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
We have an exciting opportunity to join our team as a Spa Assistant Manager. In this role you will be responsible for ensuring the outstanding Kohler Waters Spa operation on a da-to-day basis.
You will support and assist the Spa Manager in monitoring the Spa Therapists and Spa Receptionists in their team targets and creating a motivational and supporting environment within which our associates may thrive. You will be a role model who exhibits professionalism and outstanding product knowledge.
You will be enthusiastic and proactive in supporting current and new team members in their training and development, alongside the daily running of the department and helping Kohler Waters Spa to achieve targets.
Your responsibilities will include;
- Exceed Resident and Guest expectations of Spa treatments and services
- Establish and develop a highly motivated, proactive team with the highest ethical standards that delivers a cost effective and quality-oriented service product.
- Ensure continuous training is provided to the team and working closely with Spa vendors, organising training according to the staff needs.
- Work with the Senior Therapists to ensure high quality standards and maintained. Focus on attention to detail regarding all spa treatments ensuring they are always consistent to our vision and that expected within a five red star property. This will include training, service evaluations, and suggestions for improvement and employee feedback.
- Be fully conversant with all Spa services and facilities to be able to make helpful recommendations, and to be able to up-sell Spa services and cross sell spa products
- Oversee and ensure the smooth day-to-day running of the Spa
- Provide direct support to the Spa Management Team when required. This may include deputising in their absence, assisting with guest complaint handling, problem solving.
- To oversee the booking of treatments and ensure that treatments are sensibly allocated to each therapist and that the staffing rota is always suitable to ensure treatments are carried out smoothly and on time. Being conscious of labour cost and labour control on day-to-day basis.
- Work to meet the demands of the business, involving the working of unsociable hours with the flexibility to cover shifts due to staff shortages.
- Assist with researching, analysing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives
- Conduct monthly physical retail and professional inventory
- Assist the Spa Manager with administrative duties.
To be successful in this role you will have the following qualities and experience:
- Previous Therapist experience being fully trained and confident in all spa treatments.
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Commitment to providing a first-class welcome, and ensuring guests leave as satisfied customers
Hours
Permanent Full Time, 40hrs per week
5 days out of 7
Monday – Sunday
Salary
£30,000 – £35,000
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Assistant Spa Manager employer: Kohler Co.
Contact Detail:
Kohler Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa's offerings and ethos. Understanding their commitment to wellness and personalised guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Old Course Hotel, Golf Resort & Spa. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in team management or training. Highlighting your ability to motivate and develop a team will resonate well with the hiring managers.
✨Tip Number 4
Be prepared to discuss how you handle guest complaints and ensure satisfaction. Providing examples of your problem-solving skills in high-pressure situations will demonstrate your readiness for the role.
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Assistant Spa Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the spa industry and your commitment to providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your leadership skills and product knowledge.
Highlight Relevant Experience: In your CV, emphasise your previous therapist experience and any managerial roles you've held. Include details about your training in spa treatments and your ability to motivate and develop a team.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, make sure to include examples of how you've successfully interacted with diverse groups of people. This could be through customer service roles or team leadership experiences.
How to prepare for a job interview at Kohler Co.
✨Showcase Your Spa Knowledge
Make sure to brush up on your knowledge of spa treatments and services. Be prepared to discuss specific techniques, products, and trends in the wellness industry. This will demonstrate your expertise and passion for the role.
✨Emphasise Team Leadership Skills
As an Assistant Spa Manager, you'll need to lead and motivate a team. Share examples from your past experiences where you've successfully managed a team, resolved conflicts, or provided training. Highlight your ability to create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as guest complaints or staff shortages. Think through potential scenarios and formulate responses that showcase your problem-solving skills and commitment to guest satisfaction.
✨Demonstrate Flexibility and Commitment
The role requires working unsociable hours and being adaptable to changing needs. Be ready to discuss your availability and willingness to cover shifts or adjust your schedule to meet the demands of the business.
