Sr. Professional Services Operations Analyst in Derry, Londonderry

Provide support to the Professional Services team throughout the project lifecycle

• Familiarity with the order booking process & documentation to be able to assist with queries relating to order booking.
• Assist with troubleshooting issues for PS during the Order Booking process.
• Familiarity with customer account setup as it relates to PS orders.
• Manage the routine billing process for PS projects between Certinia PS Cloud/PSA & the backend billing in Netsuite.
• Handling the process around PO receipt & changes after orders are booked.
• Handling requests for credits & rebills and collecting approvals as needed.
• Handling prepayment requests.
• Preparing invoice backup documentation for attachment with invoices.
• Supporting the PS team with routine time tracking & time adjustments.
• Supporting the PS teams on handling exception situations on projects.
• Managing the Project Closure process when projects are completed.
• Analysing data & troubleshooting issues as they arise.
• Respond to requests for audit information.
• Familiarity with the expense handling process between Concur expense reimbursement system & PS Cloud.
• Assisting with revenue recognition queries & adjustments on projects as needed.
• Assist with knowledge sharing in the usage of Certinia PS Cloud/PSA & other systems within the Ops Team & the wider global PS organization.

Operational management and oversight of the Service Provider engagement process

• Responsibility for managing the overall process, documentation & data records.
• Work with the PS team to organize the engagement of external Service Providers for delivery of PS projects.
• Organize documentation for on-boarding new Service Providers including the preparation of Service Provider Agreement pack (SPA)
• Support the PS team in the preparation of documentation pack for individual Service Provider engagements including:
  • Agreement for Work (AFW) for each engagement
  • Purchase Requisition
• Work with Central Procurement Office (CPO) to obtain Purchase Orders.
• Work with IT to on-board Service Providers to our systems.
• Work with the PS team, CPO & IT to organize AFW extensions, Purchase Order extensions and access extensions.
• Manage the process for payment of Service Provider invoices for PS which includes:
  • Verification of invoices against time records
  • Verification of valid PO data & budget
  • Request Approvals from PS for invoices
  • Co-ordinating with Accounts Payable to request processing of invoices
  • Following up with Services Providers and/or PS to reconcile any discrepancies between invoices, PO data & time records.
  • Work with Accounts Payable to resolve queries with invoice payments.
  • Month End analysis & reconciliation of invoice status & payments.
  • Provide Finance Operations with Month End cost accrual information.

Reporting & Housekeeping Checks

• Assist in the creation & maintenance of Financial Force reports to provide information to allow analysis on project activity.
• Monitor and audit internal reporting for PS Management & teams to ensure metric accuracy.
• Routine housekeeping checks to ensure standard processes required by the Tungsten Automation Delivery Method (TDM) are being followed.
• Housekeeping checks to identify any data discrepancies that need investigation & resolution.
• Working with the PS Project Managers , Delivery Managers & other users to correct data where needed.

Process Improvement

• Identify opportunities for ongoing process improvement as part of daily activity
• Document & maintain Standard Operating Procedures (SOPs)
• Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

Required Skills

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

• Associate or Bachelor's degree preferred with a minimum of 2-4 years of experience, preferably in a Professional Services environment. Experience in a software company is a plus.
• Familiarity with Certinia PSA & Netsuite is an advantage.
• Proficiency with Microsoft Office applications such as Excel, Word & Powerpoint.
• Ability to interact and communicate with all levels of an organization both internally and externally.
• Excellent written and verbal communication skills
• Solid math aptitude with ability to extrapolate numbers and analyze quickly for trends; errors; etc.
• Team player who is also able to work independently with little to no supervision for extended periods of time (e.g. a business week).
• Ability to work collaboratively and make decisions in a fast-paced environment.
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets

Pay Transparency Notice

• Base pay range: For this role, based in Northern Ireland, the base pay range is 30000-64000, set using objective, gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value.
• Total compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses, commissions, equity, and benefits, described separately where applicable or required by local law.
• How your pay is determined: Your base pay within this range will be based on objective, non-discriminatory factors — such as location, skills, qualifications, relevant experience, and education or training. It will not be reduced based on prior salary, and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive.
• Salary history: Tungsten Automation does not ask candidates about current or past pay, and you are not required to disclose it, except where local law expressly permits or requires this.
• Your right to discuss pay: Nothing in this notice limits your right to discuss your own pay, to negotiate, or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation.
• Questions: If you have questions about this notice or how pay was determined for this role, contact talent@tungstenautomation.com.

Qualifications

• Associate or Bachelor's degree preferred with a minimum of 2-4 years of experience, preferably in a Professional Services environment. Experience in a software company is a plus.
• Familiarity with Certinia PSA & Netsuite is an advantage.
• Proficiency with Microsoft Office applications such as Excel, Word & Powerpoint.
• Ability to interact and communicate with all levels of an organization both internally and externally.
• Excellent written and verbal communication skills
• Solid math aptitude with ability to extrapolate numbers and analyze quickly for trends; errors; etc.
• Team player who is also able to work independently with little to no supervision for extended periods of time (e.g. a business week).
• Ability to work collaboratively and make decisions in a fast-paced environment.
• Skills in prompting AI systems and assessing output quality
• Ability to leverage AI to ideate, develop and scale to the needs of the department

Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets

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