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For Companies At a Glance
- Tasks: Lead global operations and commercial strategy, driving growth and client satisfaction.
- Company: Fast-growing fintech company with a collaborative and inclusive culture.
- Benefits: Competitive salary, equity options, generous holiday, and a vibrant office environment.
- Why this job: Make a real impact in a high-stakes role while shaping the future of the company.
- Qualifications: 7+ years in senior operations or commercial roles, ideally in fintech or tech services.
- Other info: Join a dynamic team with excellent career growth opportunities and a focus on innovation.
The predicted salary is between 72000 - 108000 £ per year.
Kody is scaling rapidly across the UK and APAC (HK and China), with plans to expand into new markets including the US and EU. As we grow, operational rigour and commercial excellence are key to delivering on our product promise, winning new clients, and keeping customers happy. We are looking for a VP of Commercial & Operations who can build scalable structures, lead cross-functional initiatives, and act as a force multiplier across both operational delivery and revenue generation. Reporting directly into senior leadership, you will oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.
Responsibilities
- Lead and scale Kody's global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales.
- Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences.
- Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations.
- Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards.
- Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion.
- Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements.
- Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams.
- Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.
- Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders.
- Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs.
- Represent the voice of the customer internally, influencing product, service, and operational enhancements.
- Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals.
Requirements
- 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services.
- Proven ability to scale both operations and commercial teams across multiple regions.
- Experience building revenue-driven strategies while maintaining operational and regulatory rigour.
- Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
- Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU).
- Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals.
- Commercially minded, data-driven, and relentlessly customer-focused.
- Comfortable switching between strategic leadership and hands-on execution.
Benefits
- Competitive remuneration package.
- Equity options.
- Company pension scheme.
- Enhanced parental pay & leave.
- 25 days holiday + bank holidays.
- A great new office in London Bridge.
- Opportunity to be part of a friendly, engaged team.
- Thriving collaborative and inclusive company culture (where you can have a real impact).
Seniority level: Director
Employment type: Full-time
Industries: IT Services and IT Consulting
VP Commercial and Operations in London employer: Kody
Contact Detail:
Kody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Commercial and Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you further than a CV alone.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your achievements and how you can drive their commercial success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace VP Commercial and Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of VP Commercial and Operations. Highlight your experience in scaling operations and leading cross-functional teams, as these are key for us at Kody.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Be specific about your achievements in commercial strategy and operational excellence.
Showcase Your Data-Driven Mindset: We love a data-led approach! In your application, mention how you've used data to drive decisions and improve client experiences. This will resonate well with our focus on continuous improvement.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kody.
How to prepare for a job interview at Kody
✨Know the Company Inside Out
Before your interview, make sure you research Kody thoroughly. Understand their mission, values, and recent developments in the fintech space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role's focus on operational excellence and commercial strategy, be ready to discuss specific scenarios where you've successfully scaled operations or led cross-functional teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Data-Driven Mindset
As a VP of Commercial & Operations, being data-driven is crucial. Be prepared to discuss how you've used data to inform decisions, improve processes, or drive revenue growth in previous roles. Bring examples that highlight your analytical skills.
✨Engage with Strategic Insights
During the interview, don’t hesitate to share your thoughts on potential strategies for Kody’s expansion into new markets like the US and EU. This shows that you're not just thinking about the role but also about the company's future and how you can contribute to it.
