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- Tasks: Lead customer onboarding and ensure a smooth transition to our innovative SaaS solutions.
- Company: Join Kodiak Hub, a fast-growing venture revolutionising Supplier Relationship Management with cutting-edge technology.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to make a real impact.
- Why this job: Be part of a creative team that values innovation and delivers rapid results for global clients.
- Qualifications: Bachelor’s degree and 3 years in Customer Onboarding or Project Management; Procure Tech experience preferred.
- Other info: Fluency in English and Swedish is a plus; project management certification is highly desirable.
The predicted salary is between 36000 - 60000 £ per year.
Join Kodiak Hub as we help global companies build smarter, more sustainable supply chains at scale.
Who we are: Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionize Supplier Relationship Management (SRM). We’re building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology – creating a blueprint for how companies optimize their collaboration with suppliers. Our team is a tight-knit group of skilled, creative individuals from around the world. We double our revenue on a yearly basis and have a bold yet realistic growth model for the coming years. Because our product is fully novel, we constantly seek out innovative solutions to meet market challenges.
As a Customer Onboarding & Enablement Manager, you’ll be part of Kodiak Hub’s Customer Success team and play a pivotal role in the most critical phase of our customers’ journey – onboarding. We deliver a world-class onboarding experience across our global customer base, deploying software in weeks (not years, like legacy vendors) and driving customers to first value in just 14 days. Project management of customer implementations (aligned with specified statements of work) forms the core of the role. You’ll also facilitate live and on-demand workshops to educate leadership teams and key stakeholders, alongside other initiatives aimed at continuously enhancing our enablement services.
Key Responsibilities:
- Take ownership of the entire implementation cycle for new and existing customers, from creating project plans to ensuring timelines, milestones, and quality standards are met.
- Conduct discovery workshops to deeply understand customer requirements, using these insights to develop tailored success plans for seamless onboarding and integration.
- Lead change management initiatives to prepare customers for new processes and systems.
- Develop and implement strategies that minimize resistance, enhance user adoption, and ensure a smooth transition during onboarding.
- Manage relationships with key stakeholders, communicating project status regularly, gathering feedback, and adapting strategies to keep everyone aligned.
- Ensure all deliverables meet quality standards through robust testing and evaluation, providing recommendations for improvements based on customer feedback and internal reviews.
- Collaborate with internal technical teams to customize solutions meeting specific customer needs.
- Work closely with product, marketing, and customer success teams to design and deliver live and on-demand training content (onboarding guides, best-practice guides, webinars, pre-recorded videos) for existing customers, driving user engagement and adoption.
- Identify and surface expansion opportunities during onboarding that extend use cases, provide additional value for users, and increase ROI for stakeholders.
Qualifications:
- Bachelor’s degree or higher in a relevant field.
- Minimum 3 years of experience in a Customer Onboarding, Enablement, or Project Management role.
- Experience in Procure Tech, Supply Chain, or Procurement is essential.
- PMP, Prince2, or similar project management certification is highly desirable.
- Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly.
- Technically minded, with prior experience working with APIs to deliver both out-of-the-box and bespoke integrations.
- Proficiency in English and Swedish is highly desirable.
Customer Onboarding & Enablement Manager Customer Success · · employer: Kodiak Rating
Contact Detail:
Kodiak Rating Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding & Enablement Manager Customer Success · ·
✨Tip Number 1
Familiarise yourself with Kodiak Hub's SaaS solutions and the specific challenges they address in Supplier Relationship Management. Understanding the product inside out will help you articulate how your skills can enhance the onboarding experience for customers.
✨Tip Number 2
Network with current or former employees of Kodiak Hub on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss your project management experience in detail, especially any relevant methodologies like PMP or Prince2. Be ready to share specific examples of how you've successfully managed customer onboarding processes in the past.
✨Tip Number 4
Showcase your technical skills by being prepared to discuss your experience with APIs and integrations. Highlight any previous projects where you customised solutions to meet customer needs, as this aligns closely with the role's requirements.
We think you need these skills to ace Customer Onboarding & Enablement Manager Customer Success · ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Onboarding, Enablement, or Project Management. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Kodiak Hub's mission. Mention specific experiences that align with the responsibilities of the Customer Onboarding & Enablement Manager role.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application materials are well-written and free of errors. Consider including examples of how you've effectively communicated complex concepts in previous roles.
Highlight Technical Proficiency: If you have experience working with APIs or any technical tools relevant to the role, make sure to include this in your application. This will demonstrate your ability to handle the technical aspects of the position.
How to prepare for a job interview at Kodiak Rating
✨Understand the Company and Its Product
Before the interview, take some time to research Kodiak Hub and its SaaS solutions. Familiarise yourself with their approach to Supplier Relationship Management and how they leverage technology like big data analytics and machine learning. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Project Management Skills
As a Customer Onboarding & Enablement Manager, project management is key. Be prepared to discuss your experience in managing customer implementations, including how you've created project plans and ensured timelines are met. Use specific examples to illustrate your ability to lead projects successfully.
✨Prepare for Change Management Questions
Given the role's focus on change management, expect questions about how you've handled resistance during onboarding processes. Think of strategies you've implemented to enhance user adoption and ensure smooth transitions, and be ready to share these experiences.
✨Demonstrate Communication Skills
Exceptional communication is crucial for this role. Prepare to showcase your verbal and written communication skills by discussing how you've effectively communicated project statuses to stakeholders and gathered feedback. Consider bringing examples of training content or workshops you've developed to highlight your ability to convey complex concepts clearly.
