At a Glance
- Tasks: Provide advanced technical support for external identity platforms and customer identity solutions.
- Company: Join a leading tech firm focused on innovative identity management solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Be a key player in enhancing secure identity services and making a real impact.
- Qualifications: Experience with .NET, C#, SQL, and identity protocols like SAML and OAuth.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications
- Ability to read and modify code in .NET and C#
- Experience with SQL and database management tools
- Solid working knowledge of PowerShell for automation and diagnostics
- Experience supporting enterprise-scale environments
- Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, Token flows, claims, sessions
- Experience in operational support roles within business environments
- Ability to work effectively in virtual, collaborative, and team-based settings
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
- Strong analytical and problem-solving ability
- Demonstrated learning agility and a willingness to adopt new identity technologies
- Understanding of security principles including least privilege, secure design, and common vulnerabilities
- Familiarity with: Authorization concepts (roles, permissions, app registrations, service principals), User and group lifecycle management (creation, modification, deletion, dynamic groups)
- Knowledge of Conditional Access (CA) and Multi-Factor Authentication (MFA)
- (Desirable) Azure AD B2C / Entra External ID
- (Desirable) Microsoft Entra ID (formerly Azure AD)
- (Desirable) Azure DevOps
- (Desirable) SC-300 (Identity & Access Administrator)
- (Desirable) SC-900 / AZ-900 fundamentals
- (Desirable) Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management
- (Desirable) Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools)
- (Desirable) Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning)
- (Desirable) Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics
- (Desirable) Understanding of Zero Trust architecture and its application to external identity
- (Desirable) Experience participating in incident management, including P1/P2 handling, root cause analysis, and post-incident reviews
What the job involves
- The External Identity Support Analyst provides advanced (3rd-line) technical support and expertise for external identity platforms and customer identity solutions.
- The role is essential to ensuring stable, secure, and high-performing identity services across our Managed Solution Support portfolio.
- Provide 3rd-line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
- Maintain and improve the Configuration Management Database (CMDB) for supported services.
- Support smooth transition of clients and projects into Managed Solution Support.
- Contribute to the development and enhancement of Kocho’s identity service offerings.
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
- Influence clients to adopt best-practice approaches for secure and scalable identity management.
- Act as an advocate for clients when working with internal teams and Senior Management.
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.
Senior External Identity & Access Specialist in Cardiff employer: Kocho
At Kocho, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge identity technologies in a supportive environment. Located in a vibrant area, we provide a flexible work-life balance and a strong focus on employee well-being, making us an ideal choice for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior External Identity & Access Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to identity and access management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you’ve got experience with .NET, C#, or SQL, make sure to highlight specific projects or challenges you’ve tackled. We want to see how you’ve applied your knowledge in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior External Identity & Access Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with .NET, C#, and SQL, and don’t forget to mention any troubleshooting skills you have for identity-integrated applications. We want to see how your background fits perfectly with what we’re looking for!
Show Off Your Communication Skills:Since this role involves explaining technical issues to both techies and non-techies, it’s crucial to showcase your communication prowess. Use clear language in your application and maybe even include examples of how you've simplified complex topics in the past. We love a good communicator!
Demonstrate Your Problem-Solving Ability:We’re on the lookout for strong analytical minds! In your application, share specific examples of how you’ve tackled complex problems in previous roles. Whether it’s through automation with PowerShell or managing enterprise-scale environments, let us know how you’ve made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at Kocho
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of identity protocols like SAML 2.0 and OAuth 2.0. Be ready to discuss how you've used .NET, C#, and SQL in past roles, as well as your experience with PowerShell for automation. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex issues in enterprise-scale environments. Think about how you approached troubleshooting and what tools you used. This will demonstrate your analytical abilities and your knack for finding solutions under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to clarify complex ideas to non-technical stakeholders, so being able to break things down is key. Consider doing mock interviews with friends or colleagues to refine this skill.
✨Be Ready to Discuss Security Principles
Familiarise yourself with security concepts like least privilege and secure design. Be prepared to discuss how these principles apply to identity management and any relevant experiences you've had. Showing that you understand the importance of security will set you apart from other candidates.
