At a Glance
- Tasks: Provide advanced technical support for external identity platforms and customer identity solutions.
- Company: Join Kocho, a tech company focused on enabling clients to achieve their business goals.
- Benefits: Flexible working environment, equal opportunities, and a culture of collaboration.
- Other info: Dynamic team environment with opportunities for professional growth and learning.
- Why this job: Make a real impact by enhancing identity services and supporting innovative technology solutions.
- Qualifications: Experience in technical support, coding in .NET/C#, and knowledge of identity protocols.
The predicted salary is between 36000 - 60000 £ per year.
Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space. Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.
Role Overview
The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.
Key Responsibilities
- Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
- Maintain and improve the Configuration Management Database (CMDB) for supported services.
- Support smooth transition of clients and projects into Managed Solution Support.
- Contribute to the development and enhancement of Kocho’s identity service offerings.
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
- Influence clients to adopt best‑practice approaches for secure and scalable identity management.
- Act as an advocate for clients when working with internal teams and Senior Management.
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
- Ability to read and modify code in .NET and C#.
- Experience with SQL and database management tools.
- Solid working knowledge of PowerShell for automation and diagnostics.
- Experience supporting enterprise-scale environments.
- Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, Token flows, claims, sessions.
- Experience in operational support roles within business environments.
- Ability to work effectively in virtual, collaborative, and team-based settings.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
- Strong analytical and problem‑solving ability.
- Demonstrated learning agility and a willingness to adopt new identity technologies.
- Understanding of security principles including least privilege, secure design, and common vulnerabilities.
- Familiarity with: Authorization concepts (roles, permissions, app registrations, service principals), User and group lifecycle management (creation, modification, deletion, dynamic groups), Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).
Additional Beneficial Skills & Experience (Desirable)
- Experience with operation and support of relevant Microsoft certifications such as: SC‑300 (Identity & Access Administrator).
- Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
- Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
- Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
- Understanding of Zero Trust architecture and its application to external identity.
- Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.
External Identity Support Analyst (Cardiff) employer: Kocho
Kocho is an exceptional employer that fosters a collaborative and inclusive work culture, encouraging employees to embrace technology adoption and consulting excellence. With a modern office in Cardiff that mirrors the vibrant atmosphere of our London headquarters, we offer flexible working spaces and a commitment to employee growth through continuous learning and development opportunities. Our dedication to diversity and equal opportunity ensures that every team member can thrive and contribute to our mission of helping clients Become Greater.
StudySmarter Expert Advice🤫
We think this is how you could land External Identity Support Analyst (Cardiff)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to identity management. We recommend role-playing with a friend to get comfortable explaining your technical skills and experiences.
✨Tip Number 3
Show off your passion for identity solutions! When chatting with potential employers, share your thoughts on the latest trends in identity management and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Kocho.
We think you need these skills to ace External Identity Support Analyst (Cardiff)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the External Identity Support Analyst role. Highlight your experience with identity technologies and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about identity management and how you can contribute to our mission at Kocho. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with .NET, SQL, and PowerShell, as well as any troubleshooting successes. We’re keen to see how you can tackle complex identity challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Kocho
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of external identity technologies like Entra ID and Azure AD B2C. Be ready to discuss how you've used these tools in past roles, and think about specific challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex identity issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to troubleshoot effectively.
✨Communicate Clearly
Since you'll be explaining technical concepts to both technical and non-technical audiences, practice simplifying complex ideas. Think about how you would explain SAML or OAuth to someone without a tech background—clarity is key!
✨Demonstrate Your Learning Agility
Kocho values candidates who are eager to learn new technologies. Be prepared to discuss any recent training or certifications you've pursued, especially in identity management or security principles, and express your enthusiasm for continuous learning.
