At a Glance
- Tasks: Provide advanced technical support for external identity platforms and customer identity solutions.
- Company: Join a leading tech firm focused on innovative identity management solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Be a key player in enhancing secure identity services and making a real impact.
- Qualifications: Experience in troubleshooting, coding in .NET/C#, and SQL database management.
The predicted salary is between 45000 - 55000 £ per year.
Requirements
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications
- Ability to read and modify code in .NET and C#
- Experience with SQL and database management tools
- Solid working knowledge of PowerShell for automation and diagnostics
- Experience supporting enterprise-scale environments
- Understanding of federation and identity protocols: SAML 2.0, OAuth 2.0, OpenID Connect, Token flows, claims, sessions
- Experience in operational support roles within business environments
- Ability to work effectively in virtual, collaborative, and team-based settings
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical audiences
- Strong analytical and problem-solving ability
- Demonstrated learning agility and a willingness to adopt new identity technologies
- Understanding of security principles including least privilege, secure design, and common vulnerabilities
- Familiarity with: Authorization concepts (roles, permissions, app registrations, service principals), User and group lifecycle management (creation, modification, deletion, dynamic groups)
- Knowledge of Conditional Access (CA) and Multi-Factor Authentication (MFA)
- (Desirable) Azure AD B2C / Entra External ID
- (Desirable) Microsoft Entra ID (formerly Azure AD)
- (Desirable) Azure DevOps
- (Desirable) SC-300 (Identity & Access Administrator)
- (Desirable) SC-900 / AZ-900 fundamentals
- (Desirable) Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management
- (Desirable) Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools)
- (Desirable) Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning)
- (Desirable) Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics
- (Desirable) Understanding of Zero Trust architecture and its application to external identity
- (Desirable) Experience participating in incident management, including P1/P2 handling, root cause analysis, and post-incident reviews
What the job involves
- The External Identity Support Analyst provides advanced (3rd-line) technical support and expertise for external identity platforms and customer identity solutions.
- The role is essential to ensuring stable, secure, and high-performing identity services across our Managed Solution Support portfolio.
- Provide 3rd-line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
- Maintain and improve the Configuration Management Database (CMDB) for supported services.
- Support smooth transition of clients and projects into Managed Solution Support.
- Contribute to the development and enhancement of Kocho’s identity service offerings.
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
- Influence clients to adopt best-practice approaches for secure and scalable identity management.
- Act as an advocate for clients when working with internal teams and Senior Management.
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.
External Identity Support Analyst in Cardiff employer: Kocho
At Kocho, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an External Identity Support Analyst, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to work with cutting-edge identity technologies in a role that is both challenging and rewarding. Our commitment to employee growth and well-being, combined with our focus on secure and scalable identity management solutions, makes Kocho a fantastic place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land External Identity Support Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with .NET, C#, or SQL, consider creating a small project or contributing to open-source. This not only sharpens your skills but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of identity protocols like SAML and OAuth. Practising how to explain complex concepts simply can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace External Identity Support Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your troubleshooting skills and experience with identity-integrated applications. We want to see how your background in .NET, C#, and SQL aligns with what we're looking for!
Show Off Your Communication Skills:Since you'll be explaining technical issues to both techies and non-techies, include examples in your application that showcase your ability to communicate complex ideas clearly. We love a good storyteller!
Demonstrate Your Learning Agility:We’re keen on candidates who are eager to learn new technologies. Mention any recent courses or certifications you've completed, especially those related to identity management or security principles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Kocho
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for identity-integrated applications. Be ready to discuss your experience with .NET, C#, SQL, and PowerShell. They’ll likely ask you to explain how you've used these tools in past roles, so have some examples at the ready!
✨Familiarise Yourself with Identity Protocols
Get comfortable with SAML 2.0, OAuth 2.0, and OpenID Connect. You might be asked to explain how these protocols work or how you've implemented them in previous projects. Showing that you understand token flows and claims will definitely give you an edge.
✨Communicate Clearly
Since this role involves explaining technical issues to both tech-savvy and non-technical folks, practice articulating complex concepts in simple terms. Think about how you would explain a tricky problem to a friend who isn’t in tech – clarity is key!
✨Show Your Problem-Solving Skills
Prepare to demonstrate your analytical abilities. Think of specific challenges you've faced in operational support roles and how you tackled them. Being able to walk through your thought process will show them you’re not just a doer, but a thinker too!
