Credit Controller in West End

We are Kocho. Kocho recognises that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.

The role sits within the Operational Finance / Accounts Receivable function and is primarily responsible for end-to-end credit control and cash collections across the Group. You will take ownership of the debtor ledger, ensuring prompt payment of invoices, reducing debtor days, and proactively identifying and resolving billing issues. Alongside this, you will support wider Accounts Receivable processes and contribute to cashflow forecasting and working capital management.

Key Responsibilities

• Credit Control & Collections (Primary Focus)
  • Full ownership of credit control activities, including daily call lists and enforcement of payment policies.
  • Proactively contacting clients (primarily via phone) to chase aged debt, ensuring timely collections and resolution of outstanding balances.
  • Demonstrating excellent phone manner and communication skills, building strong and professional relationships with clients.
  • Liaising confidently with senior stakeholders within client organisations to resolve payment issues and accelerate collections.
  • Proactively manage debtor ledgers across all entities, ensuring prompt payment and early identification of issues.
  • Drive collections in line with weekly cash targets and escape risks early.
  • Reduce average debtor days and report on performance KPIs.
  • Maintain strong client relationships and resolve queries efficiently.
• Debtors Ledger & Cash Management
  • Maintain accurate debtor records including posting receipts, reconciliations and statement distribution.
  • Perform weekly and monthly bank reconciliations, ensuring all accounts are fully reconciled and discrepancies are investigated and resolved promptly.
  • Ensure strong financial controls, including regular reconciliations and alignment of bank positions.
  • Monitor cash balances and support working capital management.
• Cashflow Forecasting & Reporting
  • Support weekly cashflow forecasting and cash collection projections.
  • Provide regular reporting on aged debt, cash performance and risks to senior stakeholders.
• Processes, Collaboration & Support
  • Prepare and run weekly Aged Debtor Review meetings and track actions.
  • Manage AR inbox and ensure timely responses to client queries.
  • Collaborate with Sales, Operations and Finance teams to maximise cash collection.
  • Identify and drive process improvements and automation opportunities.
  • Provide support across AP/AR where required and assist with ad hoc analysis and reporting.

Skills & Experience

Essential

• Proven experience in credit control / cash collections and debtor management.
• Strong understanding of finance operations, particularly Accounts Receivable.
• Excellent communication skills, particularly over the phone, with the ability to influence and build relationships.
• Confident liaising with senior stakeholders (internal and external).
• Highly organised with excellent attention to detail and a proactive approach.
• Advanced Excel and strong Microsoft Office skills.
• Ability to manage workload independently and meet deadlines in a fast-paced environment.

Desirable

• Experience with Sage Intacct or similar accounting systems.
• Broader experience in Accounts Payable & Accounts Receivable.
• AAT qualified or part-qualified accountant.