At a Glance
- Tasks: Provide advanced technical support for external identity platforms and customer identity solutions.
- Company: Join Kocho, a tech company focused on enabling clients to achieve their business goals.
- Benefits: Flexible working environment, equal opportunities, and a culture of collaboration.
- Other info: Dynamic team environment with opportunities for professional growth and learning.
- Why this job: Make a real impact by enhancing identity services and supporting innovative projects.
- Qualifications: Strong troubleshooting skills, coding experience in .NET/C#, and knowledge of identity protocols.
The predicted salary is between 40000 - 50000 £ per year.
(This role is Cardiff based)
About Kocho
Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.
Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space.
Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.
Role Overview
The External Identity Support Analyst provides advanced (3rd‑line) technical support and expertise for external identity platforms and customer identity solutions. The role is essential to ensuring stable, secure, and high‑performing identity services across our Managed Solution Support portfolio.
Key Responsibilities
- Provide 3rd‑line remote technical support for customer identity and access solutions within Managed Solution Support, focusing on external identity technologies (Entra ID, Entra External ID, Azure AD B2C, federation, SSO).
- Maintain and improve the Configuration Management Database (CMDB) for supported services.
- Support smooth transition of clients and projects into Managed Solution Support.
- Contribute to the development and enhancement of Kocho’s identity service offerings.
- Operate as a subject matter expert, offering expert advice and solutions to complex or bespoke identity challenges.
- Influence clients to adopt best‑practice approaches for secure and scalable identity management.
- Act as an advocate for clients when working with internal teams and Senior Management.
- Maintain clear and accurate documentation, troubleshooting guides, and operational procedures.
Essential Skills & Experience
- Strong troubleshooting abilities for complex and bespoke identity-integrated applications.
- Ability to read and modify code in .NET and C#.
- Experience with SQL and database management tools.
- Solid working knowledge of PowerShell for automation and diagnostics.
- Experience supporting enterprise‑scale environments.
- Understanding of federation and identity protocols:
- SAML 2.0
- OAuth 2.0
- OpenID Connect
- Token flows, claims, sessions
- Experience in operational support roles within business environments.
- Ability to work effectively in virtual, collaborative, and team-based settings.
- Excellent communication skills with the ability to explain technical issues clearly to both technical and non‑technical audiences.
- Strong analytical and problem‑solving ability.
- Demonstrated learning agility and a willingness to adopt new identity technologies.
- Understanding of security principles including least privilege, secure design, and common vulnerabilities.
- Familiarity with:
- Authorization concepts (roles, permissions, app registrations, service principals)
- User and group lifecycle management (creation, modification, deletion, dynamic groups)
- Knowledge of Conditional Access (CA) and Multi‑Factor Authentication (MFA).
Additional Beneficial Skills & Experience (Desirable)
- Experience with operation and support of:
- Azure AD B2C / Entra External ID
- Microsoft Entra ID (formerly Azure AD)
- Azure DevOps
- Relevant Microsoft certifications such as:
- SC‑300 (Identity & Access Administrator)
- SC‑900 / AZ‑900 fundamentals
- Experience with Customer Identity & Access Management (CIAM) solutions or external identity lifecycle management.
- Familiarity with API debugging and tooling (e.g., Fiddler, Postman, browser developer tools).
- Knowledge of identity governance processes (access reviews, entitlement management, automated provisioning).
- Experience with logging and monitoring tools such as Application Insights, Azure Monitor, Log Analytics.
- Understanding of Zero Trust architecture and its application to external identity.
- Experience participating in incident management, including P1/P2 handling, root cause analysis, and post‑incident reviews.
External Identity Support Analyst (Cardiff) employer: Kocho Group
At Kocho, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London’s West End. Our commitment to employee growth is reflected in our flexible collaboration spaces and a strong focus on teamwork, ensuring that every individual has the opportunity to thrive and contribute to our mission of Doing What’s Right. With a dedication to diversity and inclusion, we welcome all qualified candidates, fostering an environment where everyone can Become Greater together.
StudySmarter Expert Advice🤫
We think this is how you could land External Identity Support Analyst (Cardiff)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kocho Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kocho Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kocho Group!
✨Direct Apply to Kocho Group
Let's not forget to apply directly through the Kocho Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace External Identity Support Analyst (Cardiff)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kocho Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kocho Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kocho Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
