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- Tasks: Join us as a Senior Technical Operations Engineer, tackling hands-on deployment and troubleshooting in cutting-edge telecom tech.
- Company: Mavenir is revolutionising networks with cloud-native software for over 250 service providers globally.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for continuous learning and growth.
- Why this job: Be part of a transformative team that shapes the future of connectivity and enhances global communication.
- Qualifications: Experience with UNIX, coding skills, and knowledge of mobile networks and telecom protocols are essential.
- Other info: We value diversity and provide accommodations for individuals with disabilities.
The predicted salary is between 48000 - 72000 £ per year.
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry\’s only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
The engineer will need to have the technical understanding of EPC/5GC/NFV/Kubernetes areas, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organisation and the customer’s technical staff (including good customer facing hard and soft skills).
This is a hands-on technical role including deployment, integration, trouble shooting and issue resolution. In-depth understanding of the Telecom Protocols and technologies like HTTP2, NGAP, DIAMETER, GTP, S1AP are required.
Key Responsibilities
Technical Support:
- Establish strong R&D relationships and act as the key Project to R&D interface
- Working with the customer technical staff to deploy and integrate the systems into the customer network and support the customer’s testing
- Running the designated acceptance testing with the customer to verify that the product is working as specified.
- Full understanding of Containerized deployment.
- Automation of operational procedures with scripts using Python/Ansible/Shell is a plus.
- Continue to improve your coding knowledge be able to investigate the issues thoroughly before escalating to R&D
- Demonstrate continuous process improvement and participate in lessons learnt activity once the project is closed
- Use the provided test tools to capture and investigate the logs required by R&D
- Communicating with customers to establish details of problems/requirements
- Remaining focused on the project timelines throughput the project to ensure key milestones remain on track
- Prepare project-related documentations like Method of Procedures (MOP) and also participate in MOP reviews to ensure right first time
- Know who to reach out to in R&D Release Management and R&D Engineering to ensure customer queries are resolved quickly
- Escalate to the Technical Operations Lead any critical blocking items which require their attention
- Assist support teams when required to execute upgrades
- Review and update all bug tracking system entries to ensure R&D have accurate data
- Participate in the work streams to improve the product debug capabilities
- Provide technical support and coaching to EMEA Support Teams
- Provide Tier3 level support during outages for the projects that you were involved with
- Close out projects by successfully completing the go live checklist
- Share your product knowledge and findings with the wider team by updating the knowledge base
Quality:
- Review and update the technical aspects of quality system to ensure information is correct and up to date
- Adhere to the internal checklist delivery milestones and reject any deliveries that fail to meet these
- Participate in the Ops to Support handover milestone
- Provide regular feedback of the processes currently in place to ensure continuous improvement
Job Requirements
- Good experience working with UNIX (Solaris or Redhat Linux)
- Proven UNIX System Administration skills
- Good coding experience
- Experience of installing, upgrading and configuring computer hardware and software
- Knowledge of mobile networks
- Good understanding of software engineering principles
- Experience working with 5GC SA/NSA protocols and architecture
- Experience working with 4G EPC (PGW/SGW/MME/PCRF) products and architecture
- Full understanding of the NFV (RedHat or VMWare or Wind River)
- Able to troubleshoot the issues faced in the above-mentioned environments.
- Experience working with HP and Dell platforms is a plus
- Experience working on the VMWare or KVM based virtualization is a plus
- Experience working with IP networks is a plus
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
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Senior Technical Operations Engineer employer: Koala
Contact Detail:
Koala Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as EPC, 5GC, and Kubernetes. Having a solid understanding of these areas will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Mavenir on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully deployed or troubleshot similar technologies. Being able to share specific examples will demonstrate your hands-on experience and problem-solving skills, which are crucial for this role.
✨Tip Number 4
Showcase your coding skills by being ready to discuss any relevant projects you've worked on, especially those involving Python, Ansible, or Shell scripting. Highlighting your ability to automate operational procedures will set you apart from other candidates.
We think you need these skills to ace Senior Technical Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UNIX system administration, coding, and knowledge of mobile networks. Emphasise any hands-on experience with EPC/5GC/NFV/Kubernetes, as well as your familiarity with telecom protocols.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for Mavenir's vision of a cloud-native network. Discuss how your skills align with the role's requirements, particularly your ability to troubleshoot and provide technical support.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in technical scenarios. Highlight any experiences where you successfully resolved issues or improved processes.
Highlight Team Collaboration: Since the role involves working closely with R&D and customer technical staff, mention any past experiences where you effectively collaborated with teams. Good communication skills are essential, so illustrate your ability to convey technical information clearly.
How to prepare for a job interview at Koala
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of EPC, 5GC, NFV, and Kubernetes. Be prepared to discuss these concepts in detail, as well as your experience with telecom protocols like HTTP2, NGAP, and DIAMETER.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your troubleshooting abilities. Prepare examples of past challenges you've faced in technical roles and how you resolved them, especially in environments similar to those at Mavenir.
✨Showcase Your Coding Experience
Highlight your coding skills, particularly in Python, Ansible, or Shell scripting. Discuss any automation projects you've worked on and how they improved operational efficiency.
✨Emphasise Communication Skills
Since the role involves working closely with customers and internal teams, be prepared to demonstrate your soft skills. Share examples of how you've effectively communicated technical information to non-technical stakeholders.
