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- Tasks: Support indie creators by resolving issues and enhancing their experience on the Ko-fi platform.
- Company: Join Ko-fi, a leading service for indie creators to earn from their passions.
- Benefits: Competitive salary, remote work options, wellness allowance, and personal development budget.
- Why this job: Make a real impact by nurturing the creative dreams of thousands of creators.
- Qualifications: 1+ years in a support role, excellent communication, and problem-solving skills.
- Other info: Enjoy team socials, share options, and a vibrant community atmosphere.
The predicted salary is between 28000 - 36000 £ per year.
Ko-fi is the go-to service for indie creators (artists, podcasters, bloggers) to make an income doing what they love. Ko-fi helps thousands of independent creators turn their passion into income. We’ve been around since 2011, staying true to our mission: helping creators earn a living from their passions.
Work mostly remotely (if you want). We meet once a week in Cambridge, and the rest is up to you. If you want to work from a co-working space, we’ll cover that too.
Competitive compensation: The salary range for this role is £28,000 - £36,000, depending on experience.
Choose your own kit: Pick the tools you need to do great work.
Team socials: We come together throughout the year, including summer and winter celebrations, to relax and enjoy time as a team.
Bonus scheme: Performance and company-based bonuses when we do well.
Paid leave: 25 days + National Holidays paid time off.
Wellness allowance: Monthly allowance to spend on physical and mental health activities.
Matched pension: Minimum 5%, matched up to 10% of salary.
Personal development budget: We’ll invest in you with an annual training allowance.
Share options: As Ko-fi grows, you grow too. Earn share options after 6 months and take part in what we’re building together.
Your work will be seen by millions. Do the best work of your life and have it seen by tens of thousands of creators and millions of supporters.
Purpose of the role: At Ko-fi, our heartbeat is the success of our creators. In this role, you'll be the champion of creator satisfaction, ensuring every interaction with Ko-fi leaves them feeling supported and empowered. Your mission is to enhance the creators' journey, turning their passion into paychecks. By providing top-notch support, you'll directly contribute to increasing the number of creators who happily receive payments each month on Ko-fi. You're not just solving problems; you're nurturing the creative dreams of thousands, helping to grow the vibrant community that calls Ko-fi home.
Things you’ll do:
- Chase the bugs: When tech gremlins appear, you'll be on the case. Replicate and dissect issues, then collaborate with the product team to squash bugs and streamline the creator experience.
- Follow the logic: You don’t need to know the answer straight away. You just need to know how to find it. Turn uncertainty into clear findings, practical next steps, and improvements that make life better for creators.
- Resolve and enlighten: Dive into the enquiries and challenges of our community, offering solutions and guidance to help them make the most of the Ko-fi platform.
- Be the voice and ears of Ko-fi: You'll be the crucial link between Ko-fi's product team and the vibrant community of creators and supporters, ensuring their voices are heard and their needs are met.
What we’re looking for: We’re on the lookout for a Support Executive based in the UK who’s not just great at solving problems, but who truly embodies the spirit of Ko-fi. Ideally, with 1+ years of experience in a support role at a tech or product-led company.
Here’s what makes you a strong fit:
- Empathy and patience: You bring a naturally polite and understanding approach to every interaction. You're at your best even when faced with challenges, offering helpful solutions with grace.
- Exceptional communication: With your excellent command of written English, you turn complex issues into simple, actionable advice. You're a whiz at enhancing explanations with the right visual aids, making sure every creator feels heard and supported.
- Proactive organisation: You’re a master at juggling tasks, discerning which cases to prioritise, and identifying trends that can inform our support strategy.
- Teamwork and autonomy: Flourish in a team setting, contributing to collective goals, yet also excel when flying solo, driving projects to completion with your own initiative and insight.
While not essential, these are the kinds of things that could make you shine even brighter:
- Hands-on experience with Zendesk reporting and integrations (or a similar support platform).
- An understanding of privacy, security, and compliance.
Support Executive in Cambridge employer: Ko-fi
Contact Detail:
Ko-fi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Executive in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Ko-fi or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Ko-fi's mission and values. Show us how your passion aligns with helping creators earn a living. We love seeing candidates who genuinely care about our community!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve helped someone overcome a challenge. We want to hear how you turned tricky situations into positive outcomes for creators.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Ko-fi team and supporting our amazing creators.
We think you need these skills to ace Support Executive in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting creators shine through. We want to see how much you care about helping others turn their passions into paychecks!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Support Executive role. We love seeing how your background aligns with our mission at Ko-fi.
Be Clear and Concise: Use straightforward language and keep your application focused. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ko-fi
✨Know Ko-fi Inside Out
Before your interview, take some time to really understand what Ko-fi does and how it supports creators. Familiarise yourself with their mission and values, and think about how your skills can contribute to enhancing the creator experience.
✨Showcase Your Empathy
As a Support Executive, empathy is key. Prepare examples from your past experiences where you’ve successfully resolved issues while maintaining a positive relationship with customers. This will demonstrate your ability to connect with creators and understand their needs.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. During the interview, focus on your communication skills by articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to simplify technical information for someone without a tech background.
✨Be Proactive and Organised
Think of ways you can showcase your organisational skills. Perhaps prepare a brief outline of how you would prioritise support tickets or identify trends in creator feedback. This will show that you’re not just reactive but also proactive in improving the support process.