At a Glance
- Tasks: Lead shifts, inspire your team, and deliver amazing customer experiences.
- Company: Join a vibrant café that values positivity and teamwork.
- Benefits: Flexible hours, personal growth opportunities, and a fun work environment.
- Other info: Work across multiple sites and enjoy a dynamic café atmosphere.
- Why this job: Be a key player in creating memorable moments for customers every day.
- Qualifications: A friendly attitude, reliability, and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Responsibilities
- Lead operational shifts with confidence and positivity
- Inspire and support the team through leading by example
- Deliver outstanding customer hospitality and experience
- Maintain a warm, friendly environment with high service standards
- Ensure food safety, hygiene and allergen compliance at all times
- Stock management, ordering and minimising waste
- Support training of team members using step by step development
- Handle customer feedback with a solution focused attitude
- Maintain exceptional café cleanliness and presentation standards
- Open and close the premises responsibly, including key holding duties
- Uphold and protect company values, standards and culture
- Collaborate with the team to achieve monthly performance targets
- Support recruitment activities as needed, including participating in candidate screening, interviews, and selection processes
- Assist with onboarding and training of new team members to ensure a smooth integration into the business
- Work across multiple sites as required, providing operational support and maintaining consistent service standards
Kind, friendly, patient and positive in nature
Proud to work in hospitality and create memorable experiences
Calm and confident in a busy, fast moving café environment
A natural encourager who can lift, motivate and support others
Reliable, trustworthy and committed to personal growth
Takes pride in high standards of service, hygiene and presentation
Willing to learn, train and develop new skills
Working Days: work from 8am-6pm across Monday to Sunday (4/5-day rota)
Leadership Team Member in Lewes employer: Knowsley Works
As a Leadership Team Member, you will thrive in a vibrant and supportive work culture that prioritises exceptional customer service and team collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement, all within a warm and friendly café environment that values high standards and personal development. Join us in creating memorable experiences while enjoying the benefits of a flexible rota and a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Leadership Team Member in Lewes
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their vibe!
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've inspired or supported a team, especially in a busy environment. Being able to share these stories will show you're the perfect fit for the role!
✨Tip Number 3
When you get the chance to meet the team, be yourself! Show your kind, friendly nature and let your passion for hospitality shine through. Remember, they want someone who can lift and motivate others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leadership Team Member in Lewes
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you create memorable experiences and maintain high service standards, so share any relevant stories or examples that highlight your enthusiasm!
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about your responsibilities and achievements in those roles. We’re looking for leaders who can inspire and support a team, so give us the details on how you've done this in the past.
Highlight Your Team Spirit:We value collaboration, so make sure to mention any experiences where you’ve worked closely with others to achieve goals. Whether it’s training new team members or handling customer feedback, show us how you uplift and motivate those around you.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone, but ensure your language is clear and concise. And don’t forget to apply through our website – it’s the best way to get your application in front of us!
How to prepare for a job interview at Knowsley Works
✨Show Your Leadership Skills
When discussing your experience, highlight specific instances where you've led a team or project. Use examples that showcase your ability to inspire and support others, as this role is all about leading by example.
✨Demonstrate Customer Focus
Prepare to share stories about how you've delivered outstanding customer service in the past. Think of situations where you handled feedback positively or created memorable experiences for customers, as this will resonate well with the interviewers.
✨Know Your Stuff on Hygiene and Safety
Brush up on food safety, hygiene, and allergen compliance regulations. Being able to discuss these topics confidently will show that you take pride in maintaining high standards, which is crucial for this role.
✨Be Ready to Collaborate
This position requires working across multiple sites and collaborating with various team members. Be prepared to talk about your teamwork experiences and how you've contributed to achieving performance targets in previous roles.
