At a Glance
- Tasks: Lead a passionate team to support individuals with complex needs and drive service improvement.
- Company: Award-winning Knowsley Council, committed to fair employment and inclusivity.
- Benefits: Permanent role with competitive salary and a supportive work environment.
- Other info: Join a diverse team dedicated to continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while advancing your career in social care.
- Qualifications: Experience in managing support services and knowledge of regulatory compliance required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Location: The Halewood Centre, Roseheath Drive, Halewood, Knowsley, L26 9UH
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
Closing Date: 08/03/2026 at 23:59
Reference: CVP 0552
Knowsley Council is an award‑winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Together We Care (TWC) is a Knowsley Council service that supports people with complex needs, learning disabilities, autism and mental health needs, in their communities. This is an exciting time to join TWC. As we progress our programme of transformation, we are looking for an Operations Manager to join the TWC Leadership Team and support our commitment to continuous improvement, high performance and service growth.
You will have experience of managing and delivering support services to people with complex needs and will bring skills in implementing and managing change in social care settings, while ensuring the delivery of high quality, person centred and safe services. You will have extensive experience in the role of registered manager, regulatory compliance, performance management and managing people. You will also be experienced in supporting services through the Care Quality Commission (CQC) inspection and maintaining and improving ratings.
The post will require you to take the role of Registered Manager. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants. We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
At Knowsley we value our applicants and want them to feel well‑informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact us.
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification. Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.
How to apply: To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so. You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Operations Manager - Together We Care in Knowsley employer: Knowsley Metropolitan Borough Council
Knowsley Council is an award-winning Local Authority, recognised for its commitment to fair employment and inclusivity, making it an excellent employer for those passionate about supporting individuals with complex needs. Located in the vibrant Halewood Centre, employees benefit from a supportive work culture that prioritises continuous improvement and professional growth, alongside the opportunity to make a meaningful impact in the community. Join us in our mission to deliver high-quality, person-centred services while being part of a diverse and dedicated team.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Together We Care in Knowsley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Knowsley Metropolitan Borough Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Knowsley Metropolitan Borough Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Knowsley Metropolitan Borough Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Knowsley Metropolitan Borough Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Operations Manager - Together We Care in Knowsley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Knowsley Metropolitan Borough Council:Before hitting send, make sure to tailor your application specifically to Knowsley Metropolitan Borough Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Knowsley Metropolitan Borough Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
