At a Glance
- Tasks: Lead a multi-agency team to support vulnerable residents and improve service delivery.
- Company: Award-winning Knowsley Council, committed to fair employment and community impact.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Diverse and inclusive workplace with a focus on continuous improvement.
- Why this job: Shape a flagship programme and make a real difference in people's lives.
- Qualifications: Experience in managing services and strong partnership-building skills required.
The predicted salary is between 35000 - 42000 £ per year.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Lead Knowsley's New Multi-Agency Team Supporting People Experiencing Multiple Disadvantage. Knowsley's Changing Futures programme is transforming the way services work together to support people experiencing multiple disadvantage. We are seeking an experienced and motivated Operational Delivery Manager to lead our high-performing multi-agency team. This is a unique opportunity to shape service delivery, influence system-wide change and improve outcomes for some of the borough's most vulnerable residents.
Working closely with the Changing Futures Service Manager, partner organisations and senior leaders, you will ensure the programme delivers on its ambitions through strong collaboration, innovative practice and a relentless focus on people.
About the Role
As Operational Delivery Manager, you will oversee the day-to-day operations of Knowsley's Changing Futures programme and lead a diverse, multi-disciplinary team working across organisational boundaries. You will:
- Lead and manage a multi-agency team, providing effective supervision, support and development.
- Ensure delivery reflects Changing Futures principles, embedding person-centred, trauma-informed and strengths-based approaches.
- Build and maintain strong partnerships across local authority services, health, housing, criminal justice and the voluntary and community sector.
- Drive high-quality service delivery and performance, ensuring positive outcomes for individuals experiencing multiple disadvantage.
- Identify and address operational barriers that prevent people accessing the support they need.
- Promote a culture of learning, reflection and continuous improvement using data, insight and lived experience.
- Support innovation and contribute to local and national learning on effective approaches to tackling multiple disadvantage.
- Ensure safeguarding, information sharing and risk management arrangements are robust and effective.
- Manage resources efficiently to maximise impact and value.
About You
We are looking for someone who has:
- Significant experience managing services, programmes or operational teams within a complex multi-agency environment.
- A strong understanding of trauma-informed, person-centred and strengths-based practice.
- Experience leading and developing staff from diverse professional backgrounds.
- Excellent partnership-building and stakeholder management skills.
- The ability to influence, negotiate and drive change across organisational boundaries.
- Experience using performance information, feedback and insight to improve service delivery.
- Strong problem-solving skills and a commitment to innovation and continuous improvement.
- A passion for improving outcomes for people facing complex challenges.
Most importantly, you will share our commitment to collaboration, inclusion and making a meaningful difference to residents' lives.
Why Join?
This is a unique opportunity to:
- Help shape a flagship programme from the beginning.
- Lead an innovative multi-agency team.
- Develop and share expertise in trauma-informed and relational practice.
- Influence wider system change.
- Improve outcomes for some of Knowsley's most vulnerable residents.
Together, we can build a more coordinated, compassionate and effective system for people experiencing multiple disadvantage.
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 3 days per week.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: Francine McKeown / Francine McKeown@Knowlsey.gov.uk / 0151 443 2426 Adrian Carlton / Adrian Carlton@knowsley.gov.uk / 0151 443 2435 Interview date: 7 September 2026.
Operational Delivery Manager - Changing Futures in Knowsley employer: Knowsley Metropolitan Borough Council
Knowsley Metropolitan Borough Council is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee development and a supportive work culture, we offer hybrid working arrangements that promote work-life balance. Join our team to not only advance your career in social work but also to contribute to the well-being of children and families in Huyton.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Delivery Manager - Changing Futures in Knowsley
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Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
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We think you need these skills to ace Operational Delivery Manager - Changing Futures in Knowsley
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Knowsley Metropolitan Borough Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Knowsley Metropolitan Borough Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Knowsley Metropolitan Borough Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
