At a Glance
- Tasks: Provide hands-on IT support across Council locations and resolve technical issues.
- Company: Join Knowsley Council, an award-winning Local Authority committed to fair employment.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Diverse workplace with excellent career growth opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing your IT skills.
- Qualifications: Experience in IT support, knowledge of hardware, and strong problem-solving skills required.
The predicted salary is between 25185 - 27537 £ per year.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Location: Nutgrove Villa, Westmorland Road, Huyton, Knowsley, L36 6GA, Free Parking
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
DBS Check: No
Closing Date: 21/06/2026 at 23:59
Reference: CVP 0628
Knowsley Council is an award‑winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Are you passionate about delivering high‑quality IT support? Do you have the skills and experience to resolve technical issues and make a real difference to how services are delivered? Do you enjoy a varied role where you can combine hands‑on technical work with working as part of a supportive team? If so, you may be the perfect candidate for this role.
The IT Service forms part of the Resources Directorate and delivers technical support across a wide range of Council services. The team plays a key role in ensuring staff have access to reliable systems, devices and infrastructure that support essential services to residents.
We are looking to recruit a Mobile IT Officer to join our IT team. This is a varied and hands‑on role where you will provide on‑site support across Council locations, resolving issues that cannot be handled remotely and ensuring services remain operational. When not undertaking site visits, you will work with the on‑site IT Support Team, managing service desk tickets, resolving incidents and supporting day‑to‑day IT operations.
You will have experience working in an IT support environment, with knowledge of PC and laptop hardware, Microsoft systems and a basic understanding of networking. You will bring strong problem‑solving skills, a customer‑focused approach and the ability to manage your workload effectively in a fast‑paced environment. A full UK driving licence and access to a vehicle is essential as travel forms part of the role.
In return, this role offers the opportunity to work across a wide range of technologies, gain broad experience in both field and team‑based support, and develop your skills within a supportive and forward‑thinking IT service.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role.
At Knowsley we value our applicants and want them to feel well‑informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact us.
If you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification. Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.
Shortlisting will take place week commencing 22 June 2026 and interviews are expected to be held week commencing 29 June 2026.
How to apply: To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so. You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Mobile IT Officer in Knowsley employer: Knowsley Metropolitan Borough Council
Knowsley Council is an award-winning Local Authority, recognised for its commitment to fair employment and inclusivity. As a Mobile IT Officer, you will enjoy a supportive work culture that values diversity and offers ample opportunities for professional growth while making a tangible impact on the community. With access to a wide range of technologies and a focus on employee development, this role provides a fulfilling career path in a dynamic environment.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile IT Officer in Knowsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Knowsley Metropolitan Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Knowsley Metropolitan Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Knowsley Metropolitan Borough Council!
✨Direct Apply to Knowsley Metropolitan Borough Council
Let's not forget to apply directly through the Knowsley Metropolitan Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mobile IT Officer in Knowsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Knowsley Metropolitan Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Knowsley Metropolitan Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Knowsley Metropolitan Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
