We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey
- Contract: Casual
- Working Pattern: Flexible Hours/Part Time
- DBS Check: No
- Closing Date: 09/10/2026 at 13:00
- Reference: VOLAIR/26/345327
Position: Causal Customer Care Advisor - Central
Hourly Rate: £14.08
Hours/Shifts - between Monday to Friday - 09:00am until 5:30pm
An exciting opportunity has arisen to join Volair's Central Membership Office as a Customer Care Advisor, supporting all Volair clubs across Knowsley in an office-based call centre environment .
As a Customer Care Advisor, you will be the first point of contact for both existing and prospective members. Your responsibilities will include:
- Handling inbound calls, responding to live chat enquiries, and responding to emails
- Resolving a variety of membership queries quickly and professionally
- Providing accurate information on club facilities, programmes, membership options, and payment plans
- Carrying out membership administration using computerised systems
- Supporting customers with bookings and general queries
- Maintaining up-to-date knowledge of Volair's services, promotions, and activities
The ideal candidate will have excellent communication skills, strong IT competence, and experience in customer service or a membership-based environment. Experience using booking systems and handling payments or till operations is also desirable.
Please note: this is office-based call centre environment with incoming/outgoing calls, email, live chat, and administration systems.
Please be aware we reserve the right to close this vacancy early should we receive sufficient applications and closing may be extended dependant on application volume, Short listing from 12 h October 2026
Casual Customer Care Advisor - Central in Knowsley employer: Knowsley Metropolitan Borough Council
Knowsley Council is an award-winning Local Authority that prioritises fair employment and inclusivity, making it an excellent employer for those seeking meaningful work in the legal field. With a commitment to employee well-being and flexible working arrangements, we foster a supportive environment where staff can thrive and contribute to the community. Join us in delivering high-quality legal services while enjoying opportunities for personal and professional growth in a diverse workplace.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
