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- Tasks: Provide reception support and assist visitors at Knowsley Council.
- Company: Join the award-winning Knowsley Council, committed to fair employment.
- Benefits: Flexible working hours, part-time options, and a supportive team environment.
- Other info: Diverse workplace with excellent career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong IT skills, customer service experience, and ability to handle confidential information.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Location: Nutgrove Villa, Westmorland Road, Huyton, Knowsley, L36 6GA, Children Centres across Knowsley
Contract: Permanent
Working Pattern: Part Time
DBS Check: Yes
Closing Date: 22/02/2026 at 23:59
Reference: CVP 0543
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace. Come join us and be part of our success.
Our current vacancies involve you providing reception support for a range of services across the council.
- Post 1: Location - Nutgrove Villa, Huyton
- Post 2: Location - Within Children Centres across Knowsley
You would be responsible for:
- Welcoming and assisting visitors, service users, and partner agencies.
- Preparing and booking meeting rooms.
- Updating and distributing service rotas on a weekly basis.
- Updating and maintaining service user information.
- Undertake financial duties as required e.g. raising orders, receiving goods and checking accuracy of invoices.
- Managing incoming calls, taking messages, and signposting.
Business Support Assistants would be expected to handle and share confidential and sensitive information in compliance with General Data Protection Regulation (GDPR). Candidates should demonstrate the ability to effectively prioritise competing demands, work accurately and efficiently under pressure, and possess strong IT and customer service skills and enjoy working as part of a team.
Closing Date: Sunday, 22nd February 2026 at 23:59pm
Interview Date: W/C 2nd March 2026
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:
- Denise Norfolk: Denise.Norfolk@knowsley.gov.uk, 07554 438784
- Elizabeth Jenkinson: Elizabeth.Jenkinson@knowsley.gov.uk, 07345 482968
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
How to apply: Your Application Form should be tailored to reflect the competencies within the person specification. Please note if an Application Form does not reflect the person specification it is unlikely to be shortlisted. To upload your Application Form you will need to click on the link below and create an account with Jobs Go Public if you have not already done so. You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
Business Support Assistant x 2 in Knowsley employer: Knowsley Metropolitan Borough Council
Contact Detail:
Knowsley Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant x 2 in Knowsley
✨Tip Number 1
Get to know the company! Research Knowsley Council and its values. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the Knowsley Journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and prioritising tasks. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled similar responsibilities in the past, like managing calls or updating information. This will demonstrate your ability to thrive in a busy environment and make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace Business Support Assistant x 2 in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure your application form reflects the competencies mentioned in the person specification. We want to see how your skills and experiences align with what we're looking for, so don’t just send a generic application!
Show Your Passion: Let us know why you’re excited about this role! Share your enthusiasm for supporting our residents and businesses, and how you can contribute to the Knowsley Journey. A little passion goes a long way!
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, less is sometimes more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it gives you a chance to create an account and stay updated on your application status.
How to prepare for a job interview at Knowsley Metropolitan Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with tasks like managing incoming calls, preparing meeting rooms, and handling confidential information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As you'll be welcoming visitors and assisting service users, it's crucial to demonstrate your customer service skills during the interview. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will highlight your ability to create a positive experience for residents and businesses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and prioritisation skills. Think about how you would handle competing demands or manage sensitive information. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the council, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.