At a Glance
- Tasks: Support the delivery of Revenues services and assist with customer enquiries.
- Company: Join Knowsley Council, an award-winning Local Authority dedicated to community benefits.
- Benefits: Enjoy a competitive salary, generous leave, and hybrid working options.
- Other info: Full training provided; we value diversity and welcome all applicants.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26403 - 28142 £ per year.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Salary: £26,403 to £28,142 per annum (pro-rata for part time)
Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
Contract: Permanent
Working Pattern: Part Time
Hours: 21.6 hours per week
DBS Check: Yes
Closing Date: 09/07/2026 at 17:00
Reference: CVP 0637
Knowsley Council is an award‑winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.
We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams.
Responsibilities- You will support the day‑to‑day delivery of the Revenues service. This will include processing customer accounts, updating records and helping ensure information is accurate and up to date.
- You will deal with customer enquiries, provide clear advice and resolve queries where possible.
- You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.
- Experience working in an administrative or customer service environment.
- Confident dealing with a range of customer enquiries.
- Strong written and verbal communication skills.
- Organised, able to manage your workload and work both as part of a team and on your own initiative.
- Positive attitude and willingness to learn.
- Previous experience in Revenues is desirable, but not essential as full training will be provided.
We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.
Equal OpportunitiesKnowsley Council is an equal opportunities employer. We welcome applications from residents and beyond, regardless of background, belief, or identity. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Assistant Revenues & Benefits Officer in Knowsley employer: Knowsley Metropolitan Borough Council
Knowsley Council is an award-winning Local Authority, recognised for its commitment to delivering real benefits for residents and businesses. With a supportive work culture that values diversity and inclusion, employees enjoy a generous benefits package, including access to the Local Government Pension Scheme and hybrid working options. Join us in making a meaningful impact within the community while benefiting from opportunities for personal and professional growth.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Revenues & Benefits Officer in Knowsley
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