At a Glance
- Tasks: Monitor CCTV, handle alarms, and support public safety in a dynamic control room.
- Company: Join Knowsley Council, an award-winning local authority committed to fair employment.
- Benefits: Enjoy flexible working hours, training, and a supportive team environment.
- Other info: Diverse workplace with opportunities for career growth and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Good communication skills and a passion for public service are essential.
The predicted salary is between 1300 - 1800 £ per month.
We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.
Location: Stretton Way, Stretton Way Depot, Huyton Ind Estate, Huyton, L36 6JF, Free Parking
Contract: Permanent
Working Pattern: Part Time
Hours: 30 hours per week. Consideration will be given for part time working.
DBS Check: No
Closing Date: 11/01/2026 at 23:59
Reference: CVP 0497
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Safer Communities would like to invite applications for a Control Room Operator. You will work within the security team who provide services for the public, other council services, schools and Council buildings.
You will be responsible for:
- Monitoring CCTV cameras throughout the borough.
- Working with various government agencies.
- Producing daily reports for Council officers.
- Alarm handling for fire and intruder systems in the borough.
- Dealing with telephone calls into the control room from the public and service users.
Experience of control room operations and good communication skills are required. Full training and uniform will be provided. The successful applicants must successfully pass NPPV level 2 vetting equivalent to joining police standard. The offer of a position will be dependent on the result of that vetting check.
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants. At Knowsley we value our applicants and want them to feel well-informed and welcomed.
If you have any questions about this specific job role or what it is like to work at Knowsley, please contact us.
If you are interested in this post, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification. Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.
Interview date: 4 February 2026
How to apply: To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so. You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
CONTROL ROOM OPERATOR employer: Knowsley Metropolitan Borough Council
Knowsley Metropolitan Borough Council is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee development and a supportive work culture, we offer hybrid working arrangements that promote work-life balance. Join our team to not only advance your career in social work but also to contribute to the well-being of children and families in Huyton.
Contact Details:
Knowsley Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CONTROL ROOM OPERATOR
✨Tip Number 1
Get to know the company! Research Knowsley Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the Knowsley Journey.
✨Tip Number 2
Practice your communication skills! As a Control Room Operator, you'll need to handle calls and produce reports. Try role-playing scenarios with friends or family to boost your confidence and ensure you're ready for any questions they might throw at you.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to public service. This can give you insider knowledge about the role and even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! Make sure your CV and supporting statement are tailored to the job description. Highlight your relevant experience and skills, and remember to showcase your passion for making a difference in the community.
We think you need these skills to ace CONTROL ROOM OPERATOR
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Operator role. Highlight any relevant experience, especially in control room operations and communication skills. We want to see how you fit into our team!
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how your skills and experiences align with the competencies in the person specification. Be specific and show us why you're passionate about this role.
Follow the Application Instructions:When applying, remember to upload your CV and supporting statement as one document in PDF or Word format. Following our instructions helps us process your application smoothly, so don’t skip this step!
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward, and you’ll be able to create an account easily. Plus, you’ll get all the updates about your application directly from us!
How to prepare for a job interview at Knowsley Metropolitan Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with monitoring CCTV, alarm handling, and producing reports. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Control Room Operator, you'll need to communicate effectively with the public and various agencies. Prepare examples from your past experiences where you've successfully handled calls or worked in a team. This will demonstrate your ability to manage communication under pressure.
✨Tailor Your CV and Supporting Statement
Make sure your CV and supporting statement are tailored to reflect the competencies outlined in the person specification. Highlight relevant experience and skills that align with the job description. This shows that you've put thought into your application and understand what the council is looking for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the council's initiatives. This not only shows your interest but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
