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- Tasks: Lead the Registration Service and Customer Liaison functions, ensuring top-notch service delivery.
- Company: Join Knowsley Council, an award-winning authority committed to fair employment and inclusivity.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a team making a real impact in the community while developing your leadership skills.
- Qualifications: Experience in civil registration, customer service, and managing high-performing teams is essential.
- Other info: We welcome diverse applicants and offer a healthy work-life balance.
The predicted salary is between 28800 - 48000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.
We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.
Come join us and be part of our success.
We have an exciting opportunity for you to join the Customer Services Management Team, and support the Council to continue to deliver on our ambitious plans to support Knowsley\’s residents. If you\’re a manager with the passion and drive to deliver excellent customer service, then we\’d like to hear from you.
As Registration & Customer Liaison Manager, you will play a role in helping to deliver the Council\’s priorities, and legal requirements set out by the General Register Office for England and Wales. You will be responsible for planning, developing, delivering, and managing the statutory Registration Service and Customer Liaison functions, ensuring high standards of service delivery.
Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for fostering a high performing culture across the service, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.
To be successful, you will have experience of civil registration, front facing customer resolutions, and complaint management, along with experience of improving and modernising services. You will have a strong customer focus, with the customer experience at the heart of the services you deliver. You will also have a demonstrable track record of leading, developing and managing high performing teams.
Closing Date: Tuesday, 19 August 2025
At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:
Phil Aspinall – Head of Customer Services at Phil.Aspinall@Knowsley.gov.uk
Hannah Turner – Customer Contact Manager at Hannah.Turner@Knowsley.gov.uk
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.
We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.
How to apply
Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.
Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.
You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.
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Registration and Customer Liaison Manager employer: Knowsley Council
Contact Detail:
Knowsley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration and Customer Liaison Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Registration and Customer Liaison Manager role. Understanding the statutory requirements and the strategic direction of the service will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Knowsley Council, especially those in customer service roles. They can provide valuable insights into the council's culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in civil registration and complaint management in detail. Be ready to share specific examples of how you've improved services or resolved customer issues effectively, as this will showcase your suitability for the role.
✨Tip Number 4
Research the latest trends in customer service and registration services. Being knowledgeable about best practices and innovations in these areas will not only impress during interviews but also show your commitment to continuous improvement.
We think you need these skills to ace Registration and Customer Liaison Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required competencies for the Registration and Customer Liaison Manager position. This will help you tailor your application effectively.
Tailor Your CV and Supporting Statement: Make sure your CV and supporting statement are specifically tailored to reflect the competencies outlined in the person specification. Highlight your experience in civil registration, customer service, and team management.
Keep It Concise: Ensure that your CV and supporting statement do not exceed 1-2 pages. Be concise and focus on the most relevant experiences and achievements that demonstrate your suitability for the role.
Follow Application Instructions: Upload your CV and supporting statement as one document in PDF or Word format, as specified in the job posting. Double-check that all information is accurate before submitting your application through the provided link.
How to prepare for a job interview at Knowsley Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Registration and Customer Liaison Manager. Familiarise yourself with the statutory Registration Service and how it aligns with the Council's priorities. This will help you articulate how your experience fits the role.
✨Showcase Your Customer Focus
Since the role emphasises a strong customer focus, prepare examples that demonstrate your commitment to excellent customer service. Think about specific situations where you've improved customer experiences or resolved complaints effectively.
✨Highlight Leadership Experience
Be ready to discuss your experience in leading and developing high-performing teams. Share specific examples of how you've fostered a positive culture and driven continuous improvement within your previous roles.
✨Tailor Your Application
Ensure your CV and supporting statement are tailored to reflect the competencies outlined in the person specification. Highlight relevant experiences and skills that align with the job requirements, keeping it concise and focused on 1-2 pages.