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- Tasks: Provide efficient operational support and assist with income recovery processes.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Flexible working options and a supportive work environment.
- Why this job: Make a real difference by helping improve operational services.
- Qualifications: Experience in administration, strong communication skills, and Microsoft Office proficiency.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an organised and reliable individual to deliver efficient operational administrative support across a range of service areas. The role involves supporting income recovery processes, maintaining and updating operational and maintenance systems, ensuring accurate record keeping, and responding promptly and professionally to customer enquiries.
Key Responsibilities
- Support income recovery processes.
- Maintain and update operational and maintenance systems.
- Ensure accurate record keeping.
- Respond promptly and professionally to customer enquiries.
- Provide flexible, responsive, and customer‑focused service.
- Work closely with colleagues to support day‑to‑day delivery of operational services.
Qualifications and Experience
- Proven experience working in an administrative and financial environment.
- Strong communication skills.
- Good practical experience of using Microsoft Office applications.
- Ability to manage competing priorities, work accurately, and contribute positively as part of a team.
Working Conditions
- Flexible working options (flexible hours, working from home, compressed hours, part‑time) may be available.
- You are required to attend your work base 5 days per week.
EEO Statement
We welcome applications from residents and beyond, regardless of background, belief, or identity. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Additional Information
- Closing Date: Sunday, 10th May 2026 at 23:59pm
- Interview Date: Monday, 18th May 2026
- Note: Sponsorship is not available for this role.
- We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.
Operational Technical Support Assistant in Liverpool employer: Knowsley Council
Contact Detail:
Knowsley Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Technical Support Assistant in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Operational Technical Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational support and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with Microsoft Office and your ability to manage competing priorities. We want to see how you can contribute positively to the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operational Technical Support Assistant in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative and financial environments. We want to see how your skills align with the role of Operational Technical Support Assistant!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing examples where you’ve effectively communicated with customers or colleagues. We love seeing how you handle enquiries professionally!
Highlight Your Tech Savvy: Mention your practical experience with Microsoft Office applications. We’re looking for someone who can easily navigate these tools to maintain and update our operational systems, so let us know what you’ve got!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Knowsley Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Technical Support Assistant role. Brush up on income recovery processes and operational systems, as well as how to maintain accurate records. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Show Off Your Communication Skills
Since strong communication is a must-have for this role, practice articulating your thoughts clearly. Think about examples from your past experiences where you’ve successfully handled customer enquiries or worked with colleagues to solve problems. This will help demonstrate your ability to respond professionally and promptly.
✨Get Familiar with Microsoft Office
As good practical experience with Microsoft Office applications is essential, make sure you’re comfortable using tools like Excel for record keeping and Word for documentation. If you can, prepare a few examples of how you've used these tools effectively in previous roles.
✨Prioritise and Prepare
This role requires managing competing priorities, so think about how you’ve done this in the past. Be ready to discuss specific situations where you’ve successfully balanced multiple tasks while maintaining accuracy. This will highlight your organisational skills and ability to contribute positively to a team.