At a Glance
- Tasks: Manage business rates accounts and assist customers with queries and recovery decisions.
- Company: Join Knowsley Council, an award-winning local authority committed to community success.
- Benefits: Enjoy a competitive salary, generous leave, hybrid working, and a solid pension scheme.
- Other info: Flexible working options available; we value diversity and welcome all applicants.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in local tax administration and strong communication skills are essential.
The predicted salary is between 34300 - 36363 £ per year.
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.
Here at Knowsley Council, we are committed to making Knowsley a place that is vibrant and thriving, and want you to help us make Knowsley a great place to work, visit and live in.
We currently have a position available on our billing and collection team and are looking for motivated and knowledgeable Senior Revenues Officer for our Business Rates Team. The main duties are the administration of business rates accounts, dealing with customers over the telephone and face to face. You will be responsible for administration of business rates, granting discounts/relief and exemptions and dealing with recovery of unpaid business rates.
So, who are we looking for?
- You will already have knowledge of local tax administration and will be assisting the Team Manager in monitoring and allocating work.
- You will have experience of administering Business Rates and/or Council Tax accounts, along with experience utilising a Council Tax system (we currently use the NEC system).
- You will be able to produce clear and concise written communication.
- You will have the ability to meet challenging deadlines.
- You will be able to work both as part of a team and also on your own with minimal supervision.
- You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
- You will also be responsible for supporting team members with more complex cases.
Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.
For an informal discussion about this opportunity please contact Joanne Fisher, Team manager by email (joanne.fisher@kowsley.gov.uk) or by phone 0151 443-4101.
At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least one day per week.
We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.
Please note sponsorship is not available for this role.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants. At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact: Lisa Shields-Davey (lisa.shields-davey@knowsley.gov.uk) or Darren Nickson (Darren.nickson@knowsley.gov.uk).
Interviews: Date to be confirmed.
SENIOR REVENUES OFFICER in Knowsley employer: Knowsley Council
Knowsley Council is an excellent employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As a Lead Children's Social Care Team Manager, you will benefit from a permanent position with competitive salary, opportunities for growth within the council, and the chance to make a meaningful impact in the lives of children and families in the vibrant community of Knowsley, Merseyside.
StudySmarter Expert Advice🤫
We think this is how you could land SENIOR REVENUES OFFICER in Knowsley
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Knowsley Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Knowsley Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace SENIOR REVENUES OFFICER in Knowsley
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Knowsley Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Knowsley Council
✨Get to Know Public Sector Values
Before your interview with Knowsley Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Knowsley Council.
