At a Glance
- Tasks: Provide on-site IT support and resolve technical issues across multiple Council locations.
- Company: Join Knowsley Council, an award-winning Local Authority committed to fair employment.
- Benefits: Competitive salary, supportive team, and opportunities to develop your IT skills.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in the community while enhancing your tech expertise.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 32061 - 33699 £ per year.
Location: Knowsley, Merseyside Liverpool
Salary: £32,061-33,699 per year
Contract: Permanent, Full-time
Posted: 17 hours ago
About the Role
Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. We are an accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating our commitment to fair employment and an inclusive workplace. The IT Service forms part of the Resources Directorate and delivers technical support across a wide range of Council services. The Mobile IT Officer will provide on-site support across Council locations, resolving issues that cannot be handled remotely and ensuring services remain operational. When not undertaking site visits, you will work with the on-site IT Support Team, managing service desk tickets, resolving incidents and supporting day-to-day IT operations.
Key Responsibilities
- Provide on-site technical support across multiple Council locations.
- Resolve hardware and software issues that cannot be handled remotely.
- Manage service desk tickets and resolve incidents in a timely manner.
- Support day-to-day IT operations and ensure staff have reliable systems.
- Travel to sites using a vehicle; hold a full UK driving licence.
Qualifications
- Experience in an IT support environment.
- Knowledge of PC and laptop hardware, Microsoft Windows systems, and basic networking.
- Strong problem-solving skills and customer-focused approach.
- Ability to manage workload effectively in a fast-paced environment.
- Full UK driving licence and access to a vehicle.
Benefits and Opportunities
Work alongside a supportive team, gain experience across a wide range of technologies, and develop your IT skills within a forward-thinking IT service.
Diversity and Inclusion
We welcome applications from residents and beyond, regardless of background, belief or identity. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities, as we acknowledge their underrepresentation in our workforce. Sponsorship is not available for this role.
Application Process
Applications will be reviewed during the week commencing 22 June 2026. Interviews are expected to be held during the week commencing 29 June 2026.
Mobile IT Officer in Knowsley employer: Knowsley Council
Knowsley Council is an exceptional employer, recognised for its commitment to fair employment and inclusivity, as evidenced by its accreditation under the Liverpool City Region Fair Employment Charter. Working as a Mobile IT Officer offers the opportunity to be part of an award-winning team, where you will gain valuable experience across diverse technologies while contributing to the operational success of essential council services. With a supportive work culture that prioritises employee growth and development, this role provides a meaningful chance to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile IT Officer in Knowsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Knowsley Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Knowsley Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Knowsley Council!
✨Direct Apply to Knowsley Council
Let's not forget to apply directly through the Knowsley Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mobile IT Officer in Knowsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Knowsley Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Knowsley Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Knowsley Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
