At a Glance
- Tasks: Support the Commercial Director with customer management and operational tasks.
- Company: Join Knowles, a trusted leader in logistics since 1932.
- Benefits: Competitive salary, full-time hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be a key player in driving business growth and enhancing customer service.
- Qualifications: Experience in admin or customer service, strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Wimblington
Salary: Competitive
Job Type: Full-time, Permanent, Monday to Friday
About us: Knowles has a rich history, starting in 1932 with Gerald Knowles and a single distribution vehicle. Through strong and courageous leadership, Knowles has evolved into a premium provider of a wide range of logistical services across the UK. Today, we are trusted by some of the biggest and most well-known businesses in the country to offer a broad range of warehousing and distribution services.
About the role: The Commercial Assistant provides administrative and operational support to the commercial Director. The role is responsible for assisting with customer account management, preparing quotations, maintaining accurate records, coordinating customer communications, and supporting the delivery of commercial objectives. The successful candidate will play a key role in ensuring customer service while helping to drive business growth and operational efficiency.
Key Responsibilities:
- Customer Support & Account Management
- Act as a primary point of contact for customer enquiries and requests.
- Build and maintain positive relationships with customers.
- Assist in managing customer accounts and ensuring service expectations are met.
- Coordinate communication between customers, warehouse, and transport teams.
- Commercial Administration
- Prepare quotations, proposals, and service agreements for customers.
- Maintain accurate customer records, pricing information, and contract documentation.
- Support the preparation of commercial reports, presentations, and performance data.
- Sales Support
- Assist in identifying new and developing business opportunities.
- Support tender submissions and contract renewals.
- Follow up on customer leads, quotations, and outstanding proposals.
- Monitor customer activity and provide updates to management.
- Operational Coordination
- Liaise with warehouse and transport teams to ensure customer requirements are delivered effectively.
- Monitor service performance and escalate issues where necessary.
- Support transport and warehousing projects from a commercial perspective.
- Assist in resolving customer queries and service-related issues.
- Data Management & Reporting
- Maintain business management systems with accurate information.
- Produce regular reports on customer activity, sales performance, and commercial KPIs.
- Analyse data and provide insights to support decision-making.
About you:
Skills and Experience:
Essential:
- Previous experience in an administrative, data analysis, customer service, sales support, or commercial role.
- Strong organisational and time-management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Ability to work accurately in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Personal Attributes:
- Customer-focused approach.
- Professional and confident communicator.
- Team player with a proactive attitude.
- Ability to prioritise workloads and meet deadlines.
- Commercial awareness and willingness to learn.
- Adaptable and flexible in a changing business environment.
Please click on the APPLY button to send your CV for this role.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant in March
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Knowles Logistics.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Knowles Logistics. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant in March
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Knowles Logistics.:Your cover letter is your chance to shine! Tell us why you want to work at Knowles Logistics. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Knowles Logistics.!
How to prepare for a job interview at Knowles Logistics.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
