At a Glance
- Tasks: Design and develop engaging curriculum for the Service Designer apprenticeship programme.
- Company: Join KnowledgeBrief, a values-driven organisation passionate about learning and development.
- Benefits: Competitive salary, 5.6 weeks annual leave, and dedicated CPD time.
- Other info: Remote work with occasional London meetings; excellent growth opportunities.
- Why this job: Shape the future of service design while making a meaningful impact on learners.
- Qualifications: Experience in service design and curriculum development; coaching skills are a plus.
The predicted salary is between 37500 - 40000 £ per year.
Contract: Full-time
Location: Remote (UK) with occasional in-person meetings and workshops in London
Salary: £37,500 – £40,000 per annum, dependent on experience
Start Date: ASAP
Closing Date: Sunday 24th May 2026 (We may close this advert early if we receive a high volume of suitable applications. We encourage early applications.)
Join KnowledgeBrief. At KnowledgeBrief, we believe in the joy of learning. For over 20 years, we’ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes. We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues.
About the Role
We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard. You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike. As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes.
Key Responsibilities
- Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements
- Deliver engaging workshops, coaching sessions, and group learning experiences
- Support learners to apply service design principles within real workplace contexts
- Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets
- Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness
- Contribute to standardisation, quality assurance, and continuous improvement activity across programmes
- Build positive relationships with learners, employers, and colleagues across the organisation
- Maintain accurate learner records and support compliance requirements
Experience, Skills & Qualifications
Essential
- Occupational experience in service design, UX, or a related field
- Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking
- Experience designing learning, curriculum, or training materials
- Experience coaching, mentoring, or supporting professionals in development
- Strong understanding of adult learning principles
- GCSE English and Maths (or equivalent)
Desirable
- Degree in service design, UX, design, or a related discipline
- Teaching qualification such as AET, DET, or PGCE
- Assessment or quality assurance qualification such as CAVA or IQA
- Experience delivering apprenticeship standards
- Experience using digital learning tools or platforms
Interpersonal Fit
We’re looking for someone who:
- Is aligned with our values and culture
- Brings curiosity and a passion for learning
- Communicates clearly and builds strong relationships
- Takes ownership and delivers with quality
- Works collaboratively and supports others
Why Work With Us?
At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow. You’ll benefit from dedicated monthly CPD time to support your development and 5.6 weeks’ annual leave.
Remote Course Developer & Skills Coach Service Designer Apprenticeship (Level 6) in Stockport employer: KnowledgeBrief
KnowledgeBrief is an exceptional employer that prioritises the growth and development of its employees through a supportive and values-driven work culture. With a focus on continuous professional development, including dedicated CPD time and generous annual leave, we foster an environment where creativity and collaboration thrive. Join us in shaping meaningful learning experiences while enjoying the flexibility of remote work and the opportunity to make a significant impact in the field of service design.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Course Developer & Skills Coach Service Designer Apprenticeship (Level 6) in Stockport
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like KnowledgeBrief.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like KnowledgeBrief that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to KnowledgeBrief.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for KnowledgeBrief, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Remote Course Developer & Skills Coach Service Designer Apprenticeship (Level 6) in Stockport
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at KnowledgeBrief.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Remote Course Developer & Skills Coach Service Designer Apprenticeship (Level 6).
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at KnowledgeBrief.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at KnowledgeBrief
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show KnowledgeBrief that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let KnowledgeBrief know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
