Performance Manager - Apprenticeship Delivery

Vacancy – Performance Manager

Full Time, Remote (UK)

Ideally the candidate will live within a 2-hour commute of Taunton & London

£45,000 per annum starting salary, negotiable

Closing date for applications: Friday 28th February 2025

Are you a passionate and experienced performance manager looking to make a real difference in the lives of aspiring professionals? Do you thrive in a passionate, growth-oriented environment?

At KnowledgeBrief , we’ve been at the forefront of Leadership and Management training for 20 years, revolutionising learning experiences through our innovative KBPro platform. As we celebrate our 20th anniversary and 8 years of excellence in apprenticeship delivery, we are proud to stand as leaders in leadership and management research and expertise. Our commitment to high-quality apprenticeships and courses has enriched the careers of over 600 graduates, with our current delivery reaching over 800 learners across 300 clients.

We’re seeking an experienced Performance Manager to join our dedicated team. With a recent glowing Ofsted report and high distinction rates, you’ll be part of a company that values quality and learner experience. At the heart of our success is KBPro—our in-house learner platform that manages the entire learning journey. It offers access to the latest research, techniques, and a robust curriculum, providing learners with a variety of support tools and materials to excel in their journey.

Performance Manager – Role Overview and Purpose

We are seeking a passionate and experienced Performance Manager to oversee the operational delivery of our apprenticeship programmes across all curriculum areas. This role focuses on performance and team management, leveraging a data-driven approach aligned with apprenticeship delivery standards and ESFA funding guidelines.

Reporting into our Operations and Quality Director, your key responsibilities will include achieving quarterly and end-of-year performance metrics, maintaining learner retention and high distinction rates, and ensuring the effective communication and implementation of directives. You will also continually prioritise the development and well-being of your Team Leaders through regular check-ins and performance reviews.

As a role model for leadership, you will inspire and guide Team Leaders, fostering a high-performance culture and aligning with KB’s strategic objectives and values. Your holistic view of delivery will help drive measurable impact for learners and clients, while maintaining compliance with regulatory standards and ensuring academic and operational excellence.

Why Work With Us

At KnowledgeBrief, we’re committed to fostering the joy of learning, offering access to cutting-edge research theory through our bespoke e-learning platform. We prioritise staff well-being, providing benefits and initiatives such as:

• Investment in staff CPD, with study days every month for your own personal development
• Flexible working arrangements to support work/life balance
• 5.6 weeks annual leave plus bank holidays off and a 2-week closure over Christmas/New Year’s
• Ability to engage with numerous ongoing growth projects in addition to your day-to-day responsibilities
• Charity days and company away days
• Ongoing wellbeing initiatives

Performance Manager – Key Areas of Responsibility

As the manager of the delivery team, you will be responsible for ensuring that the below goals and metrics are achieved through effective management strategies:

• End-of-Year Performance Metrics: Oversee and ensure the achievement of retention rates, QAR, distinction rates, and NPS targets from both learners and clients.
• Monthly Targets: Oversee and ensure timely entry into the gateway, learner engagement, learner progress, management of Out of Funding (OOF) and Breaks in Learning (BILs), and completion of all learning cycles on time.
• Team Leadership: Foster excellence in Curriculum Team Leaders, promote collaboration, and use data to align outcomes with learner goals and organisational objectives.
• Performance Management: Implement and utilize Balanced Scorecards, set ambitious goals, and apply continuous improvement strategies to enhance team performance.
• Risk Management: Maintain staffing levels, oversee at-risk learners, conduct exit interviews, and align operational decisions with KB’s growth objectives.
• Operational Efficiency: Lead initiatives to enhance operational efficiency, align decisions with financial objectives, manage clawback, and oversee staff induction.
• Client Engagement: Align operational strategies with client expectations, gather and analyze client feedback, provide tailored solutions, and monitor client satisfaction.
• Compliance: Ensure compliance with Ofsted, ESFA regulations, prepare for audits, and ensure accurate reporting and documentation.
• Professional Development: Equip Team Leaders and their teams for operational excellence, ensure CPD compliance, foster a high-performance environment, and share best practices.

Performance Manager – Ideal Candidate & Person Specification

While we welcome applications from candidates from a variety of backgrounds, ideal candidates will be able to showcase some or all of the following attributes:

• Proven experience in performance and team management
• Knowledge of apprenticeship standards and ESFA funding guidelines
• Strong ability to build trusting relationships and collaborate
• Commitment to team development and well-being
• Mindful of Ofsted requirements and ethical practices
• Excellent communication and organizational skills
• Data-driven decision-making skills
• Expertise in curriculum content and compliance
• Strong problem-solving and risk management abilities
• Focused on operational efficiency and continuous improvement
• Ability to engage effectively with clients and employers
• Collaborative with key stakeholders
• Commitment to professional development of team leaders

If all the above resonates with you, we want to hear from you! Apply directly with your CV and we will be in touch.

I look forward to hearing from you!

Nathan
People Partner, KnowledgeBrief

Learn more :KnowledgeBrief

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