At a Glance
- Tasks: Provide IT support and explore AI solutions to enhance business operations.
- Company: Join KnowledgeBrief, a leader in training and development with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Other info: Collaborative hybrid work environment with excellent growth potential.
- Why this job: Be part of a dynamic team driving digital innovation and improving colleague experiences.
- Qualifications: Experience in IT troubleshooting and a passion for AI and emerging technologies.
The predicted salary is between 28000 - 28000 € per year.
Contract: Full-time, Permanent
Location: Hybrid – Candidates should live within a 1-hour commute of Exeter, UK, for weekly in-person collaboration days at our Exeter office each Wednesday
Salary: Starting salary of £28,000 per annum
Start Date: July
Closing Date: Sunday 31st May (We may close this advert early if we receive a high volume of suitable applications. We encourage early applications.)
Join KnowledgeBrief
KnowledgeBrief is a leadership and management training provider specialising in apprenticeship delivery, leadership development, business competency training, and professional skills development. Through a blend of apprenticeships, digital learning, workshops, coaching, and practical development programmes, we help individuals and organisations build the knowledge, confidence, and capabilities they need to grow and succeed. Our vision is to inspire the next generation of leaders through high-impact learning experiences that empower great leadership at every level.
About the Role
We are looking for a proactive and solutions-focused IT & AI Technician to join our Digital team. This role combines hands-on IT support with opportunities to contribute to the organisation’s growing use of AI, automation, and digital innovation. You will support colleagues across the business with day-to-day IT operations while also helping identify and implement smarter, more efficient ways of working through technology and AI-enabled solutions. The role sits within the Digital team and works closely with colleagues across the organisation to ensure systems, devices, and digital platforms remain secure, reliable, and user-friendly within a hybrid working environment. This is an exciting opportunity for someone who enjoys problem solving, continuous learning, and exploring how emerging technologies can improve business operations and colleague experience.
Key Responsibilities
- Provide first-line IT support for colleagues across the organisation
- Troubleshoot hardware, software, connectivity, and user-access issues
- Support onboarding and offboarding processes, including device setup and shipping
- Maintain user accounts, permissions, and IT asset records
- Support Microsoft 365 systems including Teams, Outlook, SharePoint, and OneDrive
- Ensure support requests and resolutions are documented accurately
- Identify opportunities to improve processes through AI and automation
- Support testing, research, and implementation of AI-enabled workflows and digital tools
- Assist with reporting, workflow optimisation, and operational improvement initiatives
- Contribute to cyber security, compliance, and secure IT practices across the organisation
- Produce and maintain technical documentation and user guidance
- Work collaboratively with the wider Digital team and contribute positively to team culture
Experience, Skills & Qualifications
Essential
- Strong practical experience troubleshooting hardware and software issues
- Excellent communication and customer service skills
- Strong organisation and attention to detail
- Ability to manage workload effectively and work independently
- A proactive and solutions-focused approach
- Genuine interest in AI, automation, and emerging technologies
- Ability to work collaboratively within a hybrid working environment
- Functional Skills Level 2 (or equivalent) in English and Maths
Desirable
- Qualification in IT, Computing, Digital Technologies, or a related discipline
- Familiarity with Microsoft 365, Windows devices, and cloud-based platforms
- Understanding of cyber security principles and IT best practice
- Microsoft or other relevant technical certifications
- AI, automation, or digital technology-related training or apprenticeship experience
Interpersonal Fit
We’re looking for someone who:
- Is aligned with our values and culture
- Brings curiosity and a passion for learning
- Communicates clearly and builds positive relationships
- Takes ownership and approaches challenges proactively
- Enjoys solving problems and supporting others
- Is excited by innovation, digital improvement, and emerging technologies
- Works collaboratively and contributes positively to team culture
Why Work With Us?
At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow. You’ll benefit from:
- Dedicated monthly CPD time to support your development
- 5.6 weeks’ annual leave plus bank holidays
- Two-week company closure over Christmas and New Year
- Company sick pay
- Access to our Employee Assistance Programme and wellbeing support
- Opportunities to contribute to cross-team projects and organisational growth
- A collaborative hybrid working environment
- Opportunities to work with emerging AI and digital technologies
Our Commitment to Safer Recruitment and Inclusion
KnowledgeBrief is committed to safeguarding and promoting the welfare of learners, and all colleagues are expected to share this commitment. Offers of employment are subject to pre-employment checks, including right to work, references, and DBS checks where appropriate. We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process.
Application Process
- Submit your CV via BambooHR
- Initial screening with the People & Culture Team
- Interview stage(s) with the hiring team
- Final decision and feedback
We aim to keep the process timely, transparent, and respectful of your experience.
Ready to Apply?
If this opportunity aligns with your experience and aspirations, we would love to hear from you. Please submit your CV and we will be in touch.
The Hiring Team
KnowledgeBrief
IT & AI Technician in Exeter employer: KnowledgeBrief
At KnowledgeBrief, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. With a strong commitment to employee development, including dedicated CPD time and opportunities to engage with cutting-edge AI technologies, our team members thrive in a collaborative hybrid environment. Located in Exeter, we offer a meaningful career path for those passionate about IT and digital innovation, ensuring every employee can contribute to impactful projects while enjoying generous leave and wellbeing support.
StudySmarter Expert Advice🤫
We think this is how you could land IT & AI Technician in Exeter
✨Tip Number 1
Get to know the company before your interview! Research KnowledgeBrief's values and culture, and think about how your skills align with their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting IT issues, be ready to discuss specific examples of challenges you've faced and how you resolved them. This will demonstrate your proactive approach and solutions-focused mindset.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual connections to get insights about the team and the work environment. This could give you an edge during the interview process and help you make a great impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're serious about joining KnowledgeBrief and are keen to contribute to their innovative projects.
We think you need these skills to ace IT & AI Technician in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT & AI Technician role. Highlight any relevant tech support experience and your interest in AI and automation to catch our eye!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled tech issues in the past. We love candidates who can demonstrate a proactive approach to problem-solving, so don’t hold back!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate clarity as much as you do!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the advert early if we get a lot of great applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at KnowledgeBrief
✨Know Your Tech
Make sure you brush up on your IT skills, especially troubleshooting hardware and software issues. Familiarise yourself with Microsoft 365, as you'll likely be asked about it during the interview. Being able to demonstrate your practical experience will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled tech challenges in the past. Think about specific situations where you identified a problem and implemented a solution, especially if it involved AI or automation. This will highlight your proactive approach and solutions-focused mindset.
✨Communicate Clearly
Since this role involves supporting colleagues, strong communication skills are key. Practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Align with Their Values
KnowledgeBrief values curiosity, innovation, and collaboration. Be prepared to discuss how your personal values align with theirs. Share your passion for learning and how you enjoy working in a team environment, as this will resonate well with the hiring team.
