At a Glance
- Tasks: Design and deliver engaging learning experiences for aspiring Service Designers.
- Company: Values-driven organisation focused on impactful professional development.
- Benefits: Remote work, generous leave, CPD support, and wellbeing resources.
- Other info: Join a dynamic team committed to continuous improvement and collaboration.
- Why this job: Shape the future of service design while helping others grow their skills.
- Qualifications: Experience in service design and a passion for coaching learners.
The predicted salary is between 40000 - 47000 £ per year.
Contract: Full-time
Location: Remote (UK) with occasional in-person meetings and workshops in London
Start Date: ASAP
For over 20 years, we’ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes.
We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues.
We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard.
You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike.
As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes.
- Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements
- Deliver engaging workshops, coaching sessions, and group learning experiences
- Support learners to apply service design principles within real workplace contexts
- Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets
- Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness
- Contribute to standardisation, quality assurance, and continuous improvement activity across programmes
- Maintain accurate learner records and support compliance requirements
Occupational experience in service design, UX, or a related field
Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking
Experience designing learning, curriculum, or training materials
Experience coaching, mentoring, or supporting professionals in development
Strong understanding of adult learning principles
GCSE English and Maths (or equivalent)
Degree in service design, UX, design, or a related discipline
Assessment or quality assurance qualification such as CAVA or IQA
Experience delivering apprenticeship standards
Experience using digital learning tools or platforms
Is aligned with our values and culture
Takes ownership and delivers with quality
Works collaboratively and supports others
At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow.
Dedicated monthly CPD time to support your development
~5.6 weeks’ annual leave plus bank holidays
~ Company sick pay
~ Access to our Employee Assistance Programme and wellbeing support
~ Opportunities to contribute to cross-team projects and organisational growth
~ A remote-first environment with opportunities to connect in person
Our Commitment to Safer Recruitment and Inclusion
Offers of employment are subject to pre-employment checks, including right to work, references, and DBS check. Reasonable adjustments are available throughout the recruitment process. Initial screening with the People & Culture Team. We aim to keep our recruitment process timely, transparent, and respectful.
