At a Glance
- Tasks: Design and deliver engaging apprenticeship learning experiences for aspiring Service Designers.
- Company: Join KnowledgeBrief, a values-driven organisation passionate about impactful learning.
- Benefits: Enjoy competitive salary, generous leave, and dedicated professional development time.
- Other info: Remote-first environment with opportunities for in-person collaboration.
- Why this job: Shape the future of service design while supporting learners in their career journeys.
- Qualifications: Experience in service design and a passion for coaching and mentoring.
The predicted salary is between 37500 - 40000 € per year.
Contract: Full-time
Location: Remote (UK) with occasional in-person meetings and workshops in London
Salary: £37,500 – £40,000 per annum, dependent on experience
Start Date: ASAP
Closing Date: Sunday 24th May 2026 (We may close this advert early if we receive a high volume of suitable applications. We encourage early applications.)
Join KnowledgeBrief. At KnowledgeBrief, we believe in the joy of learning. For over 20 years, we’ve supported organisations and professionals to grow through evidence-based leadership, management, and professional development programmes. Our approach combines academic insight with practical application, delivered through our innovative platform and expert-led programmes. We are a values-driven organisation, committed to authenticity, high-quality learning, and creating meaningful impact for our learners, clients, and colleagues.
About the Role. We are looking for an experienced and passionate Service Designer to join our Operations team as a Course Developer & Skills Coach for the Level 6 Service Designer apprenticeship programme. This role works closely with the Curriculum Innovation Manager, Digital Learning Team, and wider Operations function to design and deliver engaging apprenticeship learning experiences aligned to the ST0894 Service Designer standard. You will play an important role in shaping the learner journey from curriculum design through to delivery, coaching, and EPA preparation. This is an opportunity to help professionals develop the skills to design, prototype, and improve services that create meaningful impact for users and organisations alike. As part of a growing and evolving curriculum team, you will contribute to the continuous improvement of our programmes, digital learning experiences, and learner outcomes.
Key Responsibilities:
- Design and develop curriculum content aligned to the Service Designer apprenticeship standard and EPA requirements
- Deliver engaging workshops, coaching sessions, and group learning experiences
- Support learners to apply service design principles within real workplace contexts
- Collaborate with the Curriculum Innovation Manager and Digital Learning Team to create high-quality learning materials and assets
- Monitor learner progress, conduct tripartite reviews, and support learners towards successful completion and EPA readiness
- Contribute to standardisation, quality assurance, and continuous improvement activity across programmes
- Build positive relationships with learners, employers, and colleagues across the organisation
- Maintain accurate learner records and support compliance requirements
Experience, Skills & Qualifications:
Essential:
- Occupational experience in service design, UX, or a related field
- Strong understanding of user research, journey mapping, service blueprinting, prototyping, and systems thinking
- Experience designing learning, curriculum, or training materials
- Experience coaching, mentoring, or supporting professionals in development
- Strong understanding of adult learning principles
- GCSE English and Maths (or equivalent)
Desirable:
- Degree in service design, UX, design, or a related discipline
- Teaching qualification such as AET, DET, or PGCE
- Assessment or quality assurance qualification such as CAVA or IQA
- Experience delivering apprenticeship standards
- Experience using digital learning tools or platforms
Interpersonal Fit. We’re looking for someone who:
- Is aligned with our values and culture
- Brings curiosity and a passion for learning
- Communicates clearly and builds strong relationships
- Takes ownership and delivers with quality
- Works collaboratively and supports others
Why Work With Us? At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow. You’ll benefit from:
- Dedicated monthly CPD time to support your development
- 5.6 weeks’ annual leave plus bank holidays
- Two-week company closure over Christmas and New Year
- Company sick pay
- Access to our Employee Assistance Programme and wellbeing support
- Opportunities to contribute to cross-team projects and organisational growth
- A remote-first environment with opportunities to connect in person
Our Commitment to Safer Recruitment and Inclusion. KnowledgeBrief is committed to safeguarding and promoting the welfare of learners, and all colleagues are expected to share this commitment. Offers of employment are subject to pre-employment checks, including right to work, references, and DBS check. We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process.
Application Process:
- Submit your CV via BambooHR
- Initial screening with the People & Culture Team
- Interview stage(s) with the hiring team during the week commencing 25th May 2026
- Final decision and feedback
We aim to keep our recruitment process timely, transparent, and respectful.
Ready to Apply? If this opportunity aligns with your experience and aspirations, we would love to hear from you. Please submit your CV and we will be in touch.
The Hiring Team KnowledgeBrief
Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6) in Birmingham employer: KnowledgeBrief
At KnowledgeBrief, we pride ourselves on fostering a supportive and innovative work culture that prioritises professional growth and meaningful impact. As a Course Developer & Skills Coach, you will enjoy dedicated CPD time, generous annual leave, and the flexibility of a remote-first environment, all while collaborating with passionate colleagues to shape the future of service design education. Join us in our mission to empower learners and organisations alike through high-quality, evidence-based programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6) in Birmingham
✨Tip Number 1
Get to know the company! Research KnowledgeBrief and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant workshops. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Course Developer & Skills Coach. Be ready to share specific examples of your work in service design and coaching that demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining KnowledgeBrief and contributing to their mission.
We think you need these skills to ace Course Developer & Skills Coach – Service Designer Apprenticeship (Level 6) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Course Developer & Skills Coach role. Highlight your background in service design and any relevant coaching experience to catch our eye!
Showcase Your Passion:We love candidates who are genuinely excited about learning and development. Use your application to express your enthusiasm for service design and how you can contribute to our mission at KnowledgeBrief.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Early!:Don’t wait until the closing date! We might close the advert early if we get a lot of great applications. Get your CV in through our website as soon as you can to increase your chances!
How to prepare for a job interview at KnowledgeBrief
✨Know Your Stuff
Make sure you’re well-versed in service design principles, user research, and curriculum development. Brush up on the ST0894 Service Designer standard and be ready to discuss how your experience aligns with it.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored others in their professional development. Highlight specific instances where your guidance led to positive outcomes for learners or teams.
✨Engage with the Values
Familiarise yourself with KnowledgeBrief's values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a supportive learning environment.
✨Ask Thoughtful Questions
Prepare insightful questions about the role, team dynamics, and the organisation’s approach to continuous improvement. This shows your genuine interest and helps you assess if it’s the right fit for you.
