Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential admin support across various business areas and enhance customer experiences.
- Company: Join Knowledge Bank, the UK's largest mortgage lending criteria database.
- Benefits: Full-time hours, flexible work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real difference in the mortgage industry.
- Qualifications: Experience in the mortgage sector and strong organisational skills are preferred.
- Other info: Collaborative environment with exposure to diverse roles and responsibilities.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for providing administrative support across multiple areas of the business. Supporting customers at various stages of their lifecycle with Knowledge Bank. Consistently providing excellent customer service to broker and lender partners.
Location: Farnborough (The Hub) – office based with 1 day per week working from home
Hours: Full time, Monday to Friday, 9am–5.30pm
About the role: We’re looking for a Business Support Administrator to join our fast moving team at Knowledge Bank. This is a varied, hands on role supporting several areas of the business, including Sales, Lender Relationships, Marketing and Customer Support. You’ll be someone who enjoys keeping things organised, staying calm when things get busy, and helping customers get the best possible experience. Mortgage industry experience is highly desirable, particularly if you’ve worked in an administrative or support role and are looking to broaden your skills. You don’t need to know everything on day one, we’re looking for someone curious, willing to learn, and confident asking questions.
Company Overview: Knowledge Bank is the UK’s largest database of mortgage lending criteria with over 270 lenders across Residential, Buy to Let, Second Charges, Self-Build, Equity Release, Bridging and Commercial displaying their lending policy to thousands of brokers via the system. Multi-award winning, Knowledge Bank has fostered excellent relationships across the industry amongst lenders, brokers, networks and clubs to deliver unbeatable services and user experience into the intermediary market across a variety of platforms and services.
What you’ll be doing: Your work will support both our internal teams and our broker and lender customers. Key responsibilities include:
- System & data support
- Helping onboard new lenders onto the Knowledge Bank system
- Carrying out regular audits and quality checks
- Responding to reports of incorrect criteria and following through to resolution
- Acting as a first point of contact via phone, email and WhatsApp
- Supporting brokers and lenders with day-to-day questions
- Assisting with Knowledge Bank demos and lender demonstrations
- Supporting KB Pro users, including account setup, changes and enquiries
- Supporting Sales with post-sale administration
- Managing marketing bookings such as webinars and advertising placements
- Liaising with external partners on banners and campaigns
- Creating and sharing end-of-campaign reports
- Collating data for industry update communications
- General business support
- Data imports and updates to our CRM
- Supporting tools such as AffCalc and Notify
- Covering for colleagues during periods of absence
- Helping the wider team with ad-hoc tasks as needed
What we’re looking for: This role would suit someone who:
- Has experience in the mortgage industry, ideally in an admin or support role
- Is comfortable working at pace and juggling multiple tasks
- Stays calm, organised and professional under pressure
- Pays close attention to detail and takes pride in accuracy
- Is proactive, positive and happy to pitch in where needed
- Can work independently but enjoys being part of a team
Skills & experience:
- Strong administration and data entry skills
- Good time management and ability to prioritise
- Confident using Microsoft Excel and other office systems
- Fast and accurate typing
- Clear and friendly communication skills
Knowledge Bank is a collaborative, supportive and ambitious business. You’ll gain exposure to different parts of the organisation, develop your mortgage knowledge, and play a key role in helping our customers succeed. If you’re an organised mortgage administrator looking for a role with variety, responsibility and room to grow, we’d love to hear from you.
Business Support Adminstrator in Farnborough employer: Knowledge Bank
Contact Detail:
Knowledge Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Adminstrator in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Knowledge Bank and its services. Show us that you’re genuinely interested in what we do and how you can contribute to our team. A little knowledge goes a long way!
✨Tip Number 3
Practice your communication skills! Since you'll be supporting brokers and lenders, being clear and friendly is key. Try mock interviews with friends or family to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Knowledge Bank.
We think you need these skills to ace Business Support Adminstrator in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant mortgage industry experience and administrative roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the Business Support Administrator role and how your background makes you a great fit. Be sure to show off your enthusiasm for helping customers and supporting the team.
Showcase Your Organisational Skills: Since this role involves juggling multiple tasks, give examples of how you've successfully managed your time and stayed organised in previous positions. We love seeing candidates who can keep calm under pressure and maintain accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Knowledge Bank!
How to prepare for a job interview at Knowledge Bank
✨Know Your Stuff
Before the interview, make sure you understand the mortgage industry and Knowledge Bank's role in it. Brush up on key terms and concepts, and be ready to discuss how your previous experience aligns with the responsibilities of a Business Support Administrator.
✨Show Off Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples that showcase your organisational abilities. Think of times when you successfully managed competing priorities or streamlined processes to improve efficiency.
✨Practice Your Customer Service Approach
Customer service is crucial for this position. Be ready to share specific instances where you provided excellent support, especially in high-pressure situations. Highlight your communication skills and how you ensure customers feel valued and understood.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and growth opportunities within Knowledge Bank. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
