Snr. UX Designer (Remote in the United Kingdom)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.

The Snr. UX Designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with the KnowBe4 products. Snr. UX designers transfer the strength and personality of the KnowBe4 brand seamlessly throughout the interface of a product.

Responsibilities:

• Take a leading role in shaping the KnowBe4 flagship product experience strategy alongside Product Management, Engineering, and UX Research, framing the correct problems to solve before designing solutions.
• Collaborate closely with UX Research to define problem statements, validate assumptions, and uncover meaningful customer insights.
• Collaborate with product team counterparts to research, design, and prototype ideas to identify, refine, and validate solutions to customer problems.
• Help to establish continuous discovery habits, making engagement with customers and user data a regular part of the design process.
• Design with success in mind — define measurable outcomes, and collaborate with Product Management and Data teams to ensure success can be tracked through metrics across various tools.
• Work closely with engineering teams across multiple geographies to ensure high-quality design implementation, provide support in meeting delivery timelines, and help balance technical feasibility with design intent.
• Collaborate closely with the Design Ops Team to ensure consistent use and contribution to KnowBe4’s Design System, strengthening the brand and maintaining high visual and interaction quality.
• Be an evangelist for UX across the organisation, championing thoughtful design and customer-centred thinking.
• Contribute to and help evolve UX team processes and ceremonies such as design critiques, collaboration sessions, and experience reviews.

Minimum Qualifications:

• BS or equivalent plus 5 years experience, or MS or equivalent plus 3 years experience.
• Degree in Design, UX, HCI, or a related field.
• 3+ years’ experience in a UX design role within enterprise-level organisations with multiple products.
• Strong experience framing and solving complex design problems using a mix of qualitative and quantitative insights.
• Comprehensive knowledge of UX design, research collaboration, strategy, and implementation.
• Experience working closely with distributed engineering teams, understanding front-end frameworks (Vue 3, Svelte, etc.), style sheets, and design tokens.
• Detail-oriented and systems-minded, able to move seamlessly between high-level conceptual design and pixel-level execution.
• Excellent communication and collaboration skills, with comfort presenting work, telling a design story, and giving or receiving constructive feedback.
• A passion for design systems, operational excellence, and building scalable design practices in partnership with DesignOps.
• Highly organized, self-motivated, and proactive in driving design quality and impact across teams.

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.

Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit https://www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

This job description does not include all duties for this position and KnowBe4 reserves the right to modify or change responsibilities as needed.