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- Tasks: Lead a dynamic team to ensure seamless customer onboarding and success.
- Company: Join KnowBe4, a top-rated workplace known for innovation and inclusivity.
- Benefits: Enjoy bonuses, tuition reimbursement, and a fun, modern work environment.
- Why this job: Make a real impact by driving customer success in a leading tech company.
- Qualifications: Proven leadership in B2B SaaS with strong communication and problem-solving skills.
- Other info: Embrace a culture of collaboration and continuous professional development.
The predicted salary is between 36000 - 60000 £ per year.
About KnowBe4: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.
The Director of Customer Implementation & Success will lead and oversee the Customer Implementation Specialist team within KnowBe4. This leadership role is responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Director will work closely with internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience and drive long-term success.
Responsibilities:
- Lead, mentor, and develop the Customer Implementation Specialist team.
- Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives.
- Oversee the delivery of technical solutions and strategic guidance to customers throughout their lifecycle.
- Collaborate with the VP of Customer Success and cross-functional teams to define and execute customer success strategies.
- Monitor key performance metrics related to implementation timelines, customer adoption, and satisfaction, ensuring continuous improvement.
- Establish best practices and frameworks for technical solution delivery and implementation excellence.
- Serve as an escalation point for complex customer implementation and technical challenges.
- Drive alignment between the Implementation and Success Architecture teams to deliver a seamless and unified customer experience.
- Advocate for customer needs and provide feedback to Product and Engineering teams to enhance platform capabilities.
- Foster a culture of innovation, collaboration, and customer-centricity within the teams.
Minimum Qualifications:
- Proven leadership experience in customer implementation, solution architecture, or customer success within a B2B SaaS environment.
- Strong understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management.
- Demonstrated ability to build and scale high-performing teams.
- Excellent communication, stakeholder management, and problem-solving skills.
- Technical proficiency with SaaS platforms, APIs, and system integrations.
- Results-driven with a focus on delivering exceptional customer experiences.
- Strong empathy for customers and passion for driving growth.
- Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives.
- Strong verbal and written communications.
- Strong critical thinking skills.
- High energy with ability to build, inspire and motivate teams to exceed targets.
- Excellent time management, prioritization and organization skills.
Our Fantastic Benefits:
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.
Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit.
No recruitment agencies, please.
Director of Customer Implementation & Success (Position located in Sheffield, United Kingdom) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Implementation & Success (Position located in Sheffield, United Kingdom)
✨Tip Number 1
Get to know the company culture before your interview! Check out KnowBe4's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider info about the role and the company. They might share tips that could give you an edge during the interview process.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences. KnowBe4 values problem-solving and customer-centricity, so be ready to showcase how you've tackled challenges in similar roles.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Director of Customer Implementation & Success (Position located in Sheffield, United Kingdom)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director of Customer Implementation & Success role. Highlight your relevant experience in customer onboarding and team leadership, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you’ve driven success in customer implementation or similar areas.
Be Authentic: We value radical transparency and authenticity, so let your personality shine through in your application. Share your passion for customer success and how you can contribute to our culture at KnowBe4.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our careers page. This ensures your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at KnowBe4
✨Know the Company Inside Out
Before your interview, dive deep into KnowBe4's mission, values, and culture. Familiarise yourself with their security awareness training platform and recent achievements. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Director of Customer Implementation & Success, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've built and scaled high-performing teams in the past. Highlight your mentoring style and how you foster collaboration and innovation within your teams.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of SaaS platforms, APIs, and system integrations. Be ready to discuss how you've successfully delivered technical solutions and navigated complex customer challenges in previous roles.
✨Emphasise Customer-Centricity
KnowBe4 values a strong empathy for customers. Prepare to share stories that illustrate your consultative approach and how you've driven value and results that align with customer objectives. This will demonstrate your commitment to enhancing the customer experience.
