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- Tasks: Coordinate with customers and teams to secure renewals and maximise bookings.
- Company: Join a modern, high-tech company focused on IT security.
- Benefits: Enjoy bonuses, tuition reimbursement, and a fun work environment.
- Why this job: Make an impact by preventing churn and building customer relationships.
- Qualifications: Sales experience and strong communication skills are a must.
- Other info: Great career growth opportunities in a collaborative team.
The predicted salary is between 35000 - 45000 £ per year.
The TT/SMB Renewal Specialist is responsible for coordinating with TT/SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.
Responsibilities
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities.
- Coordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings.
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
- Negotiate with customers on opportunities to prevent churn and secure optimal terms.
- Employ pricing strategies that meet the Company’s standards, policies, and procedures.
- Generate pricing quotes for renewals.
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director to review.
- Thoroughly and accurately complete deal sheets in Salesforce for each opportunity.
- Meet and exceed bookings targets and quotas.
- Maintain impeccable administration of your opportunities in the Company’s CRM.
Qualifications
- Associate’s Degree or equivalent work experience and education preferred.
- Experience with Gmail and Google Docs.
- Experience with MS Office (Word and Excel).
- Experience with web browsers (Chrome, Internet Explorer, etc.).
- Experience with Salesforce or other CRM preferred.
- Familiarity with standard concepts, practices and procedures within the IT Security Field.
- Previous sales or negotiation experience.
- Strong verbal and written communications.
- Excellent time management and organization skills.
- Superior customer service skills.
- Strong collaborative and team work skills.
- Ability to work with minimal supervision.
- Ability to build rapport with customers via phone, email and video conferencing.
Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.
Renewal Specialist (TT & SMB) (Position located in London, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist (TT & SMB) (Position located in London, England)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of a Renewal Specialist. Highlight your negotiation experience and customer service skills to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Renewal Specialist (TT & SMB) (Position located in London, England)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewal Specialist role. Highlight your experience with customer service, negotiation, and any relevant CRM tools like Salesforce. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your strong verbal and written communication skills. Use examples from your past experiences to demonstrate how you've successfully managed customer relationships and closed deals. This is your chance to shine!
Be Proactive: In your application, mention how you’ve taken initiative in previous roles. Whether it’s conducting research or strategising on renewals, we love candidates who are proactive and can think ahead. Show us you’re ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our awesome benefits there!
How to prepare for a job interview at KnowBe4
✨Know Your Numbers
Before the interview, make sure you’re familiar with your assigned customer portfolio and any relevant metrics. Understand how to discuss your past successes in managing renewals and meeting quotas, as this will show your potential employer that you can hit the ground running.
✨Master the Art of Negotiation
Brush up on your negotiation skills! Be prepared to discuss how you've successfully navigated objections in the past. Think of specific examples where you’ve turned a 'no' into a 'yes' and be ready to share those stories during the interview.
✨Showcase Your CRM Savvy
Since familiarity with Salesforce is preferred, it’s a good idea to highlight your experience with CRMs. Be ready to talk about how you’ve used these tools to manage opportunities and maintain customer relationships effectively.
✨Communicate Clearly
Strong verbal and written communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you can build rapport easily over phone or video calls.