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- Tasks: Manage customer renewals and collaborate with teams to ensure smooth processes.
- Company: Join KnowBe4, a top-rated workplace known for security training and a vibrant culture.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a fun, high-tech environment.
- Why this job: Be part of a supportive team that values growth, innovation, and employee well-being.
- Qualifications: University graduate with customer experience; sales exposure is a plus but not required.
- Other info: This is a hybrid role covering maternity leave, perfect for gaining valuable experience.
The predicted salary is between 28800 - 48000 £ per year.
Renewal Specialist (Hybrid) (Maternity Cover) (Position located in London, England)
London, United Kingdom
About KnowBe4
KnowBe4, the provider of the world\’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a \”Great Place To Work\” in 8 countries, plus we\’ve earned numerous other prestigious awards, including Glassdoor\’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Renewal Specialist (Egress) is responsible for coordinating with CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.
Responsibilities:
- Responsible for all renewals, within their focused region.
- Required to work with the account managers, CSMs and the partner team when quoting on a renewal.
- Hold account health checks to identify and combat reductions to subscriptions.
- Forecast any changes to the customers\’ current subscription – under-licensed or reduction in current subscription.
- Review accounts regularly to flag any accounts that could be at risk of not renewing, or reduction in current subscription due to low usage, support issues, etc.
- Review accounts and flag opportunities to expand or grow the customers\’ current subscriptions.
- Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract
- Responsible for legal documentation, ensuring the customer has our latest Ts & Cs.
- Work closely with our account managers, customer success, and tech services. and support teams to make sure the customer is fully supported.
- Work on a mitigation plan for every risk renewal in partnership with customer success and account managers.
- Update CRM to make sure records are up to date.
- Work closely with marketing on a customer communications plan to make sure customers are kept up to date with new versions, new products, etc.
- Develop contacts, to ensure we have multiple touchpoints, relationships, and stakeholders across the business
- Make improvements and come up with new ideas to support our existing customers.
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company’s CRM
Qualifications:
- A university graduate (any discipline) with some exposure to customer environments in past work experience.
- Previous exposure to sales would be a benefit. However, we do provide full training and give you all the tools to be successful.
- Excellent relationship-building skills with the ability to network with peers, prospects, and customers.
- Interested in IT and emerging technologies.
- High level of administrative skills
- High level of computer literacy
- Reliable team member and able to work on own initiative and in a team.
- Positive, self-motivated with a desire to grow and progress.
- First-class communication skills, written and oral, are essential.
- Energetic, enthusiastic, and target motivated.
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits .
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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CONSENT TO DATA PROTECTION POLICY FOR JOB APPLICANTS (“POLICY”)https://www.knowbe4.com/job-applicant-data-protection-policy-united-kingdomBy checking below and submitting this application,(a) you acknowledge that you have read, understood, and agreed to the above linked Policy, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in this Policy; and(b) in the event that we have received your job application or personal data from any third party that you have been engaged with (e.g., a recruiter agency, etc.), you warrant that you have duly authorised such third party to disclose your personal data to us for the purposes set out in this Policy. * Select…
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Renewal Specialist (Hybrid) (Maternity Cover) (Position located in London, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Specialist (Hybrid) (Maternity Cover) (Position located in London, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you speak confidently about how you can contribute to customer renewals.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Renewal Specialist at KnowBe4.
✨Tip Number 3
Prepare to discuss your relationship-building skills in detail. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues, as this is crucial for the role.
✨Tip Number 4
Show your enthusiasm for IT and emerging technologies during your interactions. Being able to articulate your interest in these areas will demonstrate that you're a good fit for the tech-savvy environment at KnowBe4.
We think you need these skills to ace Renewal Specialist (Hybrid) (Maternity Cover) (Position located in London, England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Renewal Specialist. Familiarise yourself with the key tasks such as coordinating with CSMs, providing pricing quotes, and managing customer relationships.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job description. Emphasise any previous roles in customer service or sales, and showcase your relationship-building skills and administrative capabilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of KnowBe4 that attract you, such as their commitment to employee development and their innovative approach to security training.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the position, such as communication, computer literacy, and self-motivation. Provide examples of how you've demonstrated these skills in past experiences.
How to prepare for a job interview at KnowBe4
✨Know the Company Inside Out
Before your interview, make sure to research KnowBe4 thoroughly. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company.
✨Demonstrate Your Relationship-Building Skills
As a Renewal Specialist, you'll need excellent relationship-building skills. Prepare examples from your past experiences where you've successfully built relationships with clients or colleagues, highlighting your communication and networking abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think of situations where you had to manage renewals or address customer issues, and be ready to discuss how you approached them.
✨Show Enthusiasm for IT and Emerging Technologies
Since the role involves working with technology, express your interest in IT and emerging technologies during the interview. Share any relevant experiences or knowledge you have, as this will demonstrate your passion and fit for the position.
