Professional Services Manager (Position located in Sheffield, United Kingdom)

About KnowBe4: KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Professional Services Manager combines hands-on technical expertise with leadership responsibilities. This role oversees a small team of direct reports while managing complex enterprise deployments. The ideal candidate excels in mentoring, project management, and technical problem-solving, serving as an escalation point for the team and a key liaison with customers and internal stakeholders. They play a crucial role in maintaining team performance, upholding best practices, and contributing to the strategic direction of the Professional Services department.

Responsibilities:

• Provide mentorship, training, and guidance to direct reports, conducting regular 1:1 meetings and offering constructive feedback.
• Manage and lead complex enterprise-level deployments, serving as a player/coach within the team.
• Act as an escalation point for the Professional Services team, resolving complex challenges and liaising with sales teams and customers as needed.
• Demonstrate extensive knowledge of the company's product portfolio and stay current with new technologies and industry trends.
• Lead the onboarding process for new staff within the Professional Services team.
• Coordinate training and mentoring programs for junior team members, assessing needs and measuring effectiveness.
• Provide reporting statistics to senior management.
• Lead by example, consistently demonstrating and promoting the company's key values.
• Provide regular feedback to upper management on team performance and individual contributors.
• Contribute to the strategic direction of the Professional Services department, identifying areas for improvement and growth.
• Foster a culture of continuous learning and improvement within the team.
• Represent the Professional Services team in cross-functional meetings and initiatives.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Minimum Qualifications:

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 2 year degree preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Technical capacity
• Leadership
• Collaborative and teamwork skills
• Problem solving/analysis skills
• Customer/client focused

Our Fantastic Benefits:

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.

Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit.

No recruitment agencies, please.