Partner Success Manager (MSP Bulk) (Position located in Leeds, England)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The MSP Bulk Partner Success Manager is responsible for building effective and longstanding relationships with new and existing Managed Service Providers and for maximizing the partner lifetime value within the assigned portfolio of partner accounts. This will be accomplished by delivering a great MSP partner experience and enabling MSPs to maximize the value and utility of our products as well as to deliver outcomes and results that exceed their MSP Partner expectations.

Responsibilities:

• Forge relationships with new MSP partners and understand their objectives, sales targets and metrics.
• Work closely with MSP partners to develop a strategy and plan for achieving their objectives, sales targets and metrics.
• Manage the prescribed MSP onboarding process with the partner including but not limited to use of KnowBe4 assessments, account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.
• Train the MSP partner sales team on how to conduct an effective KnowBe4 demo for their prospective customers.
• Leverage and promote the use of partner accessible KnowBe4 assets, including the partner portal.
• Coordinate with technical support for technically complex questions.
• Monitor MSP partner usage, adoption, and partner health metrics.
• Analyze MSP partner consoles and advise them on which training and phishing campaigns would be most beneficial to their customers.
• Continue to work with MSP partners per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term.
• Perform quarterly business reviews with key MSP partners to evaluate and monitor the relationship and performance.
• Drive cross-functional initiatives that will improve the overall MSP partner experience and lead to greater satisfaction and loyalty among MSP partners.
• Leverage new and existing tools, processes and best practices to ensure MSP partners are realizing the greatest possible value from KnowBe4.
• Be proactive when conducting discovery with MSP partners on opportunities and handle any objections to ensure predictability of successfully closing those opportunities.
• Negotiate with MSP partners on opportunities to prevent account churn and to secure optimal terms.
• Employ pricing strategies that meet the Company's standards, policies, and procedures.
• Generate pricing quotes for renewals, add-ons, and upsells.
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts, and meet regularly with your manager to review.
• Meet and exceed bookings targets and quotas.
• Maintain impeccable administration of your MSP partner accounts in the Company's CRM.
• Provide input and make recommendations on whether an existing MSP partner relationship should be terminated.

Minimum Qualifications:

• Associate's Degree or equivalent work experience and education preferred.
• Experience with Gmail and Google Docs.
• Experience with MS Office (Word and Excel).
• Experience with web browsers (Chrome, Internet Explorer, etc.).
• 2+ years managing partners within a SaaS subscription model.
• 1+ years software sales experience preferred.
• 1+ years working with channel partners, including MSPs.
• Previous sales or negotiation experience.
• Familiarity with standard concepts, practices and procedures within the IT Security Field.
• Experience with Salesforce or other CRM.
• Strong verbal and written communications.
• Excellent time management, prioritization and organization skills.
• Superior customer service skills.
• Strong collaborative and team work skills.
• Ability to work with minimal supervision.
• Ability to build rapport with partners via phone, email and video conferencing.

Our Fantastic Benefits:

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment.

Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.