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For Companies At a Glance
- Tasks: Build relationships with customers and ensure they get the most out of our products.
- Company: Join KnowBe4, a leader in security awareness training used by thousands globally.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a fun work environment.
- Why this job: Be part of a culture that values transparency, growth, and making a real impact.
- Qualifications: An Associate's Degree or equivalent experience, plus strong communication and customer service skills.
- Other info: Remote work options available; join a team recognised as a great place to work!
The predicted salary is between 28800 - 43200 £ per year.
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we\’re not just providing security awareness training — we\’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in‑person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
To learn more about our team and office culture in Leeds, England (UK), visit the following links.
Careers Page: Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.
Responsibilities
Forge relationships with new customers and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessment tools to enhance the customer journey
Manage the steps of the onboarding process with the customer including but not limited to
Customer Success Manager (TT) (Position located in Leeds, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (TT) (Position located in Leeds, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you speak confidently about how you can enhance customer experiences and drive product adoption.
✨Tip Number 2
Network with current or former employees of KnowBe4 on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Success Manager role, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving customer satisfaction and identifying upsell opportunities will demonstrate your fit for the role.
✨Tip Number 4
Showcase your knowledge of CRM tools, especially Salesforce, as well as your proficiency in Google Docs and MS Office. Being able to discuss your technical skills will reassure the hiring team that you can manage customer accounts effectively.
We think you need these skills to ace Customer Success Manager (TT) (Position located in Leeds, England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at KnowBe4. Tailor your application to highlight relevant experiences that demonstrate your ability to build relationships and drive customer success.
Craft a Compelling CV: Your CV should clearly outline your experience in customer service, relationship management, and any relevant IT security knowledge. Use bullet points to make it easy to read and focus on achievements that align with the job description.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of KnowBe4 that resonate with you, such as their commitment to employee development and workplace culture. Be sure to connect your skills and experiences to the requirements listed in the job description.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KnowBe4
✨Understand the Company Culture
Before your interview, take some time to research KnowBe4's company culture. They value radical transparency and continuous professional development, so be prepared to discuss how you align with these values and how you can contribute to a positive work environment.
✨Showcase Your Customer Success Experience
As a Customer Success Manager, your ability to build relationships is key. Be ready to share specific examples from your past roles where you've successfully managed customer relationships, driven product adoption, or identified upsell opportunities.
✨Prepare for Technical Questions
Given the nature of the role, you may encounter technical questions related to IT security. Brush up on relevant concepts and be ready to discuss how you would leverage KnowBe4's tools to enhance the customer journey.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle various customer scenarios, whether through phone, email, or video conferencing.
