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- Tasks: Build relationships with customers and ensure they get the most out of our products.
- Company: Join KnowBe4, a top-rated workplace known for security training and a fun culture.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a modern work environment.
- Why this job: Make a real impact by helping clients enhance their security culture while enjoying a vibrant team atmosphere.
- Qualifications: Ideal candidates have experience with large accounts and excellent communication skills.
- Other info: Remote work options available; we value diversity and inclusion in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we\’re not just providing security awareness training – we\’re redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
To learn more about our team and office culture in England (UK)
Careers Page: Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.
Responsibilities
Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
Maintain a high level of professionalism in the handling and managing of enterprise accounts
Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
Manage the steps of the onboarding process with the customer including but not limited to
Customer Success Manager (Enterprise) (Position located in Leeds or London, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Enterprise) (Position located in Leeds or London, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you speak confidently about how you can enhance customer experiences and drive value for clients.
✨Tip Number 2
Network with current or former employees of KnowBe4 on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare to discuss your experience with managing enterprise-level accounts, especially in IT. Be ready to share specific examples of how you've successfully built relationships and driven customer success in previous roles.
✨Tip Number 4
Showcase your understanding of the IT security landscape. Being knowledgeable about current trends and challenges in cybersecurity will demonstrate your ability to engage with high-level executives and align with their objectives.
We think you need these skills to ace Customer Success Manager (Enterprise) (Position located in Leeds or London, England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at KnowBe4. Tailor your application to highlight relevant experiences that demonstrate your ability to build relationships and drive customer success.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing accounts with complex IT systems and your familiarity with the IT Security field. Mention any specific achievements in customer success or account management that align with the job description.
Showcase Communication Skills: Since the role involves communicating with high-level executives, ensure your application reflects your excellent verbal and written communication skills. Use clear and professional language, and provide examples of how you've successfully communicated with stakeholders in the past.
Personalise Your Application: Make your application stand out by personalising it for KnowBe4. Reference their company culture and values, such as radical transparency and continuous professional development, and explain how you embody these principles in your work.
How to prepare for a job interview at KnowBe4
✨Understand the Company Culture
Before your interview, take some time to research KnowBe4's culture and values. They emphasise radical transparency and continuous professional development, so be prepared to discuss how you align with these principles and how you can contribute to a fun and engaging workplace.
✨Showcase Your Customer Success Experience
As a Customer Success Manager, you'll need to demonstrate your ability to build relationships and drive customer satisfaction. Prepare examples from your past experiences where you've successfully managed accounts, resolved issues, and maximised customer value.
✨Prepare for Executive-Level Conversations
Since the role involves communicating with high-level executives, practice articulating your thoughts clearly and confidently. Be ready to discuss strategies for achieving customer objectives and how you would approach developing a sustainable security culture within an organisation.
✨Familiarise Yourself with Relevant Tools
KnowBe4 uses various tools like Salesforce and CRM systems. Brush up on your knowledge of these platforms and be prepared to discuss how you've used similar tools in the past to manage accounts and track customer engagement effectively.
